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Featured Client Testimonial: 

Signature Healthcare

Signature Healthcare

How Signature Healthcare uses Survey On The Spot:

The surveys are being used in the Transitional Care Unit of Brockton Hospital. When a patient is ready to go home they are given an iPad running Survey On The Spot. As soon as it's completed the results are sent directly to management by email and available thru the web portal. The Nursing Administration department is also using Survey On The Spot throughout the hospital to gain insights into nursing care.  


Voice of our Customer, Mike Baldassarre, Administrator for the Transitional Care Unit at Brockton Hospital

 

"What I like about SOTS is that it is immediate. You can follow up with the patient before they actually leave the hospital. I find that there is incredible value in the immediacy of gaining the feedback.

My previous system would take 7-10 days after discharge versus receiving the feedback right away. Through the paper based system, you may get info 2-3 weeks after discharge and by then it is irrelevant and inaccurate."

 

How does this survey system compare to your previous system?

"It is one thousand times better in my mind. It eliminates the pitfalls of using a paper based system. Patient satisfaction is top of the line for us. Not receiving enough feedback for it to be valuable was a problem. In addition, making the follow up phone calls was time consuming, inefficient and costly. My prediction is that we will get very high compliance. I am anticipating 90-95% of our discharges will agree to fill out the survey.

The feedback coming through with our previous system was all over the place. It was not statistically valid because of the inconsistency. We were getting about 30-40% of our discharges satisfaction feedback. I expect much more with Survey On The Spot."

 

 Quick Links:

Top Ways to Drive Sales in 2012,

The Mobile Data Perspective

  

Recently we stumbled upon a great info graphic about the "10 Ways to Increase Sales in 2012" and we had the most unsurprising reaction- Oh, that's so simple and interesting! Of course, that's what info graphics are supposed to be- simple, straight-to-the-point, and interesting. While this top ten list certainly sparks interest, we wanted to contribute our thoughts on how to put these sales drivers into high gear this year! Using our clients as inspiration, and our Survey On The Spot tool as the platform, we've identified some ideas that any business can integrate into day-to-day operations and big-picture strategy.

 

ways to drive sales

#1 Use Analytics & Metrics

 

Analytics and metrics have never been more important to businesses as retailers continue to try to gather usable insights from their business efforts. However, it can be a challenge for "brick and mortar" businesses to follow along in implementing analytics and tracking tactics that are relevant to gauging their success in attracting and retaining customers. There is a way to use software, however, to get the same level of analytics in the place where you need it most - at the point of sale. This realization is what prompted us to consider mobile technology as a way to provide brick-and-mortar locations with a level of analytics and metrics to fuel their business decisions that hasn't been readily available. 

 

Click here to read the rest of the story

Introducing New Features for Survey On The Spot: 

Build Your Own Personalized Question Library

 

This new feature will allow you to save questions that you like from one of your surveys, and be able to select this question again for use in your other surveys! This new feature has been added in addition to the cloning function that allows you to replicate other surveys. In addition to adding survey questions through the 4 main categories, you are now able to pull questions straight from the personalized question library in each account (see below). 

 question library Click here to learn more about our newest features 

By Michael Greeley, Andy Ory, and Scott Savitz, Mass Tech Hub Collaborative

 

"It's great to see the many varied bridges that 12×12 startups are building to leading Massachusetts industry executives and institutions.  These are the relationships they can draw on to link to valuable resources, expertise, and opportunities to help their startup capital go further and propel business growth. 

 

On the Spot Systems continues to land impressive deals for use of its mobile survey technology, including those with Not Your Average Joe's, the Ninety-Nine Restaurants, BJ's Wholesale Club, and PepsiCo Foodservice, Inc."

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Download Our ebook: 'Making The Most of Your Mobile Survey' for free!
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This guide is meant to help you

learn more from your customers, 

be more effective at surveying and marketing, and most importantly, using the information you gain to create the best service experience possible.

 

Download the ebook

 Contact the Survey On The Spot Sales and Support Team

Call us toll-free at 888-330-7118 

 

Thank you for reading! 

-The On The Spot Systems Team