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Featured Case Study: Not Your Average Joe's

Not Your Average Joes

After testing the system during the summer and fall of 2010, Not Your Average Joe's - a 15 unit upscale casual dining chain - has implemented Survey On The Spot utilizing iPod touch devices in all of their stores. Each location uses 5-7 devices, depending on volume, permanently mounted on small bamboo boards. The devices are set to only run their survey. Their steps of service are that servers deliver the device with the guest check to every table.

 

 

 

Not Your Average Joe's needed to:

  • Radically improve response rates for guest feedback
  • They wanted to generate this feedback without the need for a guest reward
  • Utilize the Management Alert feature to address any service issues in the moment

On The Spot Systems Puts Mobile Business Intelligence to the Test


At On The Spot Systems, we consider ourselves ahead of the curve when it comes to Business Intelligence (BI), especially as it relates to going mobile. A recent article in Forbes magazine, "Mobile Business Intelligence Puts Data on the Road", reviews the latest trends in mobile BI and stresses various components, like location intelligence in decision making and the context awareness of mobile devices.

 

Survey On The Spot has been taking advantage of mobile BI from the start, from collecting data with iPod Touches to turning customer service insight into action. We also recently updated our service to offer offline capabilities, meaning data can be collected whenever is convenient and then transmitted when an Internet connection can be made.

 

We're proud to be early adopters of mobile BI and believe our clients can see the true value in it. Of course, we'll continue to stay abreast of the latest happenings in the mobile BI world and bring them to our Survey On The Spot clients. When Forbes reports that, "Tomorrow's BI user does not sit at a desk anymore," we respond with, "Neither do today's Survey On The Spot users."

Introducing New Features for Survey On The Spot

 

If you missed our news from last month, be sure to take a look at our blog to get insight into Survey On The Spot's newest features.

 

Learn About the Features Here

Healthcare Waiting Rooms

 

In the current competitive healthcare market, providers must strive to meet the highest patient satisfaction standards in order to earn their business. One of the most important factors in the patient's perception of the quality of care is the healthcare environment. The physical setting - especially the waiting room - is the patient's first impression of the facility and it sets the tone for their entire visit.

 

Read the Rest of the Article Here 

Download Our Ebook: 'Making The Most of Your Mobile Survey' for free!
Ebook Cover

 

This guide is meant to help you

learn more from your customers, 

be more effective at surveying and marketing, and most importantly, using the information you gain to create the best service experience possible.

 

Download the Ebook

 

 

 The SURVEY ON THE SPOT Sales and Support Team SURVEY ON THE SPOT

888-330-7118 

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