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Featured Case Study: Ninety Nine Restaurants

The Ninety Nine Restaurant, a casual dining restaurant and pub that is primarily based in New England, uses Survey On The Spot to provide consistency and simplify their menu innovation and development process. The research and development team uses iPod touch devices for internal taste panels, consumer central location tests, and in their test restaurants to evaluate new products prior to launch.


The iPod touch processes results immediately, making it possible for management to quickly collect, tabulate raw data, and recognize patterns of feedback on products they are considering adding to the menu. 

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Survey On The Spot Reaches Out

Our first trade show effort at the
2012 International Franchise Association Convention in Orlando, Florida, was a huge success. We participated as a sponsor and prepared custom branded surveys for all Franchise participants that came by our booth, so we could easily demonstrate the system's capability to launch surveys using QR codes.


We had an incredibly wide range of interest in our surveys, from a diverse range of organizations participating in these events. In addition to preparing customized demos, our On The Spot Systems branded smartphone "lounges" were a big hit with attendees 


More recently, we participated as a vendor partner at the PepsiCo Foodservice Digital Summit, held February 29th at their headquarters in Purchase, NY.  The event featured a wide range of expert presentations on the latest trends in Digital Marketing.  Attendees included a wide range of PepsiCo Foodservice customers who had the opportunity to interact with Survey On The Spot during the vendor fair. 


Overall, we were very pleased with the contacts we developed and we're already planning to participate in both events again next year! See you there.

Welcome Holly Prescott To The Team

White logo wRPlease join us in welcoming Holly Prescott to the Survey On The Spot team. Holly joins as our first "Solutions Coach" to assist our clients in initiating their first survey and to provide customer support. Holly comes to us with a BS in Entrepreneurship from Suffolk University and an extensive background in the hospitality sector, including training. We are very excited to add Holly to the team!


Help Your Best Customers Help You 

Pitfalls Part 1

Feedback from current loyal customers should be treated just as importantly as feedback from new visitors. Make it easy for customers to take your surveys and connect with you on social media, remedy problems in a timely manner, and track improvements with ongoing surveys.


Read the rest of the article here

Download Our Ebook: 'Making The Most of Your Mobile Survey' for free!
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This guide is meant to help you learn more from your customers, be more effective at 

surveying and marketing, and most importantly, using the information you gain to create

the best service experience possible.


Download the Ebook