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Welcome To Our New Clients!



Featured Case Study: British Beer Company

British Beer Company, commonly known as the "BBC," is a Boston area destination for English-style pub refreshment, and relaxation. Survey On The Spot has been helping the BBC measure their guest satisfaction via mobile surveys.

Upon arrival, servers present a card to guide guests through the survey system and request that guests take a survey to receive $2 off their next visit. The information that the survey captures is used by the pub's management team to identify specific issues that need to be addressed not only in the individual locations but overall across the brand.

 

 

British Beer needed to:

  • Gain insight on what their customers want from BBC
  • Gain accurate information about their customers dining experience  
  • Build their email marketing list that is managed on Fishbowl
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Poised for Future Growth!


We're excited to announce that we recently closed a round of seed investment funding for $750,000, shared by Kepha Partners, a Waltham venture capital firm; Angel Street Capital of Providence; and Mike Sheehan, a strategic investor. 

We'll be using this funding to further explore the different ways our technology can be used and to make Survey On The Spot even better for you. We will keep you posted as we continue to innovate the platform and enhance our technology. A special thanks to all of our loyal customers for their help in building the system and creating best-in-class case studies.

 

Survey On The Spot at the IFA Convention

Will you be attending the 52nd Annual International Franchise Convention in Orlando, Florida, during the weekend of February 11-14? If so, come visit us at Booth 915, where we'll be providing franchise members with complimentary custom branded Survey On The Spot surveys to try out. See you there!
 
Happy Patients, Profitable Hospitals

Beginning in October 2012, patient satisfaction will reach a new level of importance to hospitals. Medicare, the largest single payer for hospital services, will give patient satisfaction more weight in determining hospital reimbursements based on quality of care. 

 

Read the rest of the article here
Download Our Ebook: 'Making The Most of Your Mobile Survey' for free!
Ebook Cover

 

This guide is meant to help you learn more from your customers, be more effective at 

surveying and marketing, and most importantly, using the information you gain to create

the best service experience possible.

 

Download the Ebook

 The SURVEY ON THE SPOT Sales and Support Team SURVEY ON THE SPOT

888-330-7118