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Happy Holidays From Survey On The Spot!
We wish you, your family and friends all the best this holiday season.
We have made a contribution to the Greater Boston Food Bank in honor of our customers and friends that have helped make this a great year for us. |
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The Cost of An Unhappy Customer
When was the last time you heard a friend or colleague complain about service at a business? How often do you find yourself listing off what you disliked about your last hotel stay or lunch meeting?
What many businesses don't realize is that an unhappy customer is more than just one bad experience. Statistics show that 91% of dissatisfied customers will never again purchase goods or services from your business.
Read the rest of the article here
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Taking Your Restaurant Online 101
You have a venue and a menu, waiters and waitresses, customers and critic's approval, but do you have an online presence? Putting your restaurant on the map is no longer just about good food and ambiance; it is crucial to build a relationship with your customers after they have paid their bills and gone home.
Make it easy for your clients to find you online. Customers want to know if you have reservations available, what your hours are, what is on your current menu, if you deliver, if orders can be placed online, and what tonight's specials are.
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