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Featured Case Study: Market Research

Silver Stork

The ability to initiate surveys via email or text message enabled Silver Stork to access their panel members and solicit feedback for time specific and venue specific situations. Asking a Mom 'What are you doing right now' became an easy question to ask and delivered greater accuracy than ever before. This type of immediate feedback enables Silver Stork to answer questions that previously were a difficult challenge.

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Welcome To The SURVEY ON THE SPOT Newsletter!


Greetings!

 

If you want to stay in touch with SURVEY ON THE SPOT on a more consistent basis, like us on Facebook or follow us on Twitter. We share tips and best practices on customer service, surveys, and developing email lists - we would love to hear from you anytime!

 
Survey On The Spot Featured in the Boston Herald - 'Survey Firm Says: Keep Customers Appy'
Boston Herald Photo

 

A decade ago when a Dunkin' Donuts executive Ken Kimmel saw his friend showing off his new camera phone, he didn't realize a seed had been planted for a successful start-up.

 

"Geoff (Palmer) was showing off what was then the latest in technology, and I thought how it'd be great to get a photo of every Dunkin' shop at 3 p.m. to monitor store performance," said Kimmel, a former Dunkin' marketing vice president. "A few years after that, he had an iPhone and said we could actually move forward on what I had wanted."

 

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Survey On The Spot named one of Mass High Tech's '5 Start-ups to Follow'!

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Thank you all for the support and votes last month from everyone that already follows us, you helped us become one of Mass high Tech's '5 Start-ups to Follow'!

 

We appreciate your continuing support as Survey On The Spot continues to grow and evolve.

 

Thank You! 

 

5 Start-ups to Follow

 

How Mobile Surveys Can Speed Up Field Data Collection
Data Collection

 

 

Mobile surveys are for more than just your clients or customers. You may find that your staff can use mobile survey tools to do their jobs more accurately and efficiently. In retail and distribution services, field data collection is central to staying on top of operations outside of company headquarters. 

 

Traditional methods of collecting field data suffer under the financial and time costs of collection, processing and analyzing data without the convenience of automation. Bringing this technology to your staff cuts overhead and allows for more efficient production and processing of data.

 

Surveying Your Staff
Surveying Staff

 

As a business owner, your first concern is customer satisfaction. To make sure your services are up to your guests' high standards, you have undoubtedly sought honest, thorough feedback from your clients and customers. 

 

While customers can share their individual responses and reactions, there is another audience with lots to say. External clients are not the only people with questions, comments, and complaints: many times, the best ideas for innovation and increased accountability come from within. But how can you encourage candid, timely commentary from your staff? 

 

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 The SURVEY ON THE SPOT Sales and Support Team SURVEY ON THE SPOT

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