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Tift Regional Tallahassee Democrat
Bonefish Grill

Featured Case Study

'My team LOVES IT.  They can enter responses to merchandising reports on their smartphones making it quick and easy to collect all of the data we need.  They are able to be more productive and so am I.  Monarch loves the turn-around time and our ability to tailor surveys for all of the many brands they distribute.  The user interface and reporting system are quick and easy to use so I can change surveys in a moment's notice and provide the results later the same day.'


-Michelle McPheron, Director of Vision Concepts/Monarch 



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Using QR Codes To Prompt Surveys
QR Code


As smartphone ownership and use expands globally, QR codes are becoming an increasingly powerful tool for businesses to share their products with clients. The success of QR codes as a marketing tool for products can be carried over to implementing business and consumer surveys as well, creating opportunities to capitalize on emerging technology and appeal to clientele in trend-conscious market areas.


What are QR codes? Short for "Quick Response codes," QR codes are are matrix barcodes readable by dedicated barcode readers and smartphones.



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Reputation Management and Guest Satisfaction
Reputation Management


In our last post we talked about some of the difficulties surrounding reputation management in the world of social media. We now want to highlight some ways to support reputation management through guest satisfaction surveys.


Social media outlets in themselves are efficient tools for providing general feedback on experience, but they don't provide all of the important details that are invaluable for a business to address customer satisfaction opportunities on a proactive basis.


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