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Welcome To The SURVEY ON THE SPOT Newsletter!

 

Greetings!

 

If you want to stay in touch with SURVEY ON THE SPOT on a more consistent basis, like us on Facebook or follow us on Twitter. We share tips and best practices on customer service, surveys, and developing email lists - we would love to hear from you anytime!

7 Ways To Get More Accurate Surveys From Guests 

Bullseye

In our last post we discussed ways survey results can convey a false rise in service performance. As important as watching for those signs is, taking preventative actions to ensure accurate survey goals is just as important. Below are 7 tips for getting the most accurate as possible surveys from your guests.

1. Include questions which authenticate the validity of the other responses. Use different ways of asking the same thing to be sure the survey-taker is being truthful. 


Tracking The Progress Of Guest Feedback And Service Performance Part 1

Tracking

Using real-time guest satisfaction surveys can provide a business with an honest evaluation of the strengths and weaknesses of how well your staff serves your customers. Ongoing evaluations of guest satisfaction and your service performance are essential for recognizing patterns in performance and adjusting negative service patterns as necessary. 

 

By constantly revisiting guest feedback and your service actions, a business will be able to determine specific areas of progress and a set of established action plans to address opportunities for improvement. 

 

Read the rest of the article here

Issue: 4 - August 5, 2011 

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Featured Case Study 

99 restaurants Logo  

"SURVEY ON THE SPOT enables the Ninety Nine to capture feedback on menu items in-the-moment. The 3 stage process includes testing with an internal menu team, testing with paid consumer panels, and finally testing new menu items at test restaurants. At each stage people tasting products are asked to complete a quick survey on an iPod touch. The results are sent to the SURVEY ON THE SPOT server where they are compiled and reports are immediately available to management."

 

Read the rest of the case study here

 

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SURVEY ON THE SPOT Making Waves
Not Your Average Joes
'Not Your Average Customer
Experience' 
 
"Not Your Average Joe's rolled this Survey on the Spot system out to all of its stores in January 2011 and since then, in the words of their CEO "it has changed the way we do business". In an interview with Stephen Silverstein, CEO of Not Your Average Joe's, he mentioned their success: "We're probably getting about 400 surveys per week per store on this system"

  

Read the entire article here  

 

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