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Welcome To The SURVEY ON THE SPOT Newsletter!




If you want to stay in touch with SURVEY ON THE SPOT on a more consistent basis, like us on Facebook or follow us on Twitter. We share tips and best practices on customer service, surveys, and developing email lists - we would love to hear from you anytime!

Rewarding Guests for Taking Customer Satisfaction Surveys


Encouraging customers to complete your guest satisfaction surveys can be successfully accomplished through a well-designed rewards program.


Your rewards program should be generous enough to encourage guests to complete your surveys, spread the word about your program to friends, and increase repeat customers, however shouldn't be so generous as to put you in a bind if it gets too popular or if a guest tries to redeem a reward on more than one occasion. Designing rewards carefully... 

Mystery Shoppers & Surveys: An Excellent Marketing Partnership

Mystery Shoppers

Mystery shoppers are hired by organizations and businesses to tell the honest truth about an establishment's service and can give valuable insights into guest satisfaction. 


Not only can a mystery shopper provide you with useful information about your business and services, these individuals will let you know whether or not your guest satisfaction survey strategy is working.There's no doubt that a surveys are a valuable tool, but guest satisfaction surveys haven't replaced mystery shoppers. Instead, surveys


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Issue: 3 - June 16, 2011


Featured Case Study 

Not Your Average Joes

"After testing the system during the summer and fall of 2010, Not Your Average Joe's - a 15 unit upscale casual dining chain - has implemented SURVEY ON THE SPOT utilizing iPod touch devices in all of their stores. Each location uses 5-7 devices, depending on volume, permanently mounted on small bamboo boards. The devices are set to only run their survey. Their steps of service are that servers deliver the device with the guest check to every table..."


Read the rest of the case study here


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Constant Contact
We are very excited to announce our newest partnership with Constant Contact! As a mobile solution for the email marketing provider, Constant Contact users can automatically upload any email addresses they collect during the survey process 


Find out more about our partnership here


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The SURVEY ON THE SPOT Sales and Support Team