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Welcome To The SURVEY ON THE SPOT Newsletter

 

Greetings!

 

Thank you for subscribing to the SURVEY ON THE SPOT newsletter. In this issue, as well as the weekly editions going forward, we are going to highlight recent blog posts, relevant news, and happenings within SURVEY ON THE SPOT. 

 

How Mobile Survey Systems Can Be Used For Restaurant Service Improvement Part 1

SOTS AppWe feel inspired to respond to the recent Boston Globe article about how text-based systems can be used for ordering and marketing, as well as to a few of the reader comments discussing a few new ideas about the many ways restaurants can benefit from text-based systems.

 

Not only can text-based systems and mobile apps be used for ordering more food, getting a reservation, or used to promote restaurant deals, they can also be used to improve the guest experience in real-time, including... 

 

 Read the rest of the article here

How Mobile Survey Systems Can Be Used For Restaurant Service Improvement Part 2

Busy Restaurant

We recently read a  Boston Globe article about how text-based systems can be used for ordering and marketing, and felt compelled to right a response to the piece, as well as a number of the interesting reader comments. Below is Part 2 of this post. You can read Part 1 here.

 

Builds Relationships with Customers

By asking the customer questions on the mobile survey such as recommending menu items, other improvements they'd like to see, or enabling guests...

 

Read the rest of the article here 

Issue: 1 - May 6, 2011

board

Featured Case Study 

British Beer Company

"Upon arrival, servers present a card to guide guests through the survey system and request that guests take a survey to receive $2 off their next visit. The information that the survey captures is used by the pub's management team to identify specific issues that need to be addressed not only in the individual locations but overall across the brand.."

 

Read the case study here

 

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Ken Kimmel 'Office Hours' 

Constant Contact Office Hours

Don't miss our own Ken Kimmel's featured discussion on Constant Contact's 'Office Hours' - a discussion board within their user community. Ken's discussion  centers around how 'Customer Satisfaction is a Powerful List Builder'


 Join the conversation

 
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