Training Evaluation Newsletter
Dave Basarab
V.A.L.E. Consulting, LLC

In This Issue
On the Road
In the News
Predictive Evaluation Excerpt
Trends in Leadership Training
What do you Believe?
PE and Continuous Improvement

On the road

Dave Headshot

Dave Basarab, Founder V.A.L.E. Consulting

 

I'm hitting the road, traveling the country to discuss my Predictive Evaluation model.  If you're in any of these areas and would like to attend one of my upcoming presentations, please email me.

Atlanta, GA - ISPI Wednesday, May 18

Columbus, OH - ASTD Thursday, June 16

Charlotte, NC - ASTD Thursday September 15

Stay tuned for more locations, and dates coming soon.

Sincerely,

Dave Basarab

Predictive Evaluation in the News

Energy Today

 

Training

 

 

Performance Improvement Journal

 

 

 

 

 

 

Predictive Evaluation Excerpt

 
Look Inside PE

 

Click here for a free excerpt from Predictive Evaluation. Order at:

 

Trends in Leadership Training

Recently I conducted a benchmarking study for a client on the trends in Leadership training.  I talked to several Fortune 500 companies and the following are the general trends that the these companies are employing when training the most senior leaders and the next level down.

click here to download the report (2 pages)

 

What do you Believe?

BelieveOver the past few years, I have been designing, delivering, and evaluating training so that the experience shapes the learner's belief structure in some way. In this context, I define beliefs as "the idea that the participants and/or their companies will benefit from using the new knowledge and skills."  

Beliefs are derived from the course design and/or content and answer the question-what do our employees need to believe so they'll successfully transfer training skills to the job? 

The following are a few belief examples:

  • When leading people, my attitude makes a difference.
  • I have a voice and can make a difference.
  • I own the customer experience.
  • Values drive results.
  • A fun workplace drives productivity.

What my experiences are showing time and time again, is that when a participant believes what they have learned will aid them or their company,  the likelihood of them adopting (applying) the skills to the job increases. Of course, no one can change someone's beliefs by training alone.  However, we can shape those beliefs during the training experience by the way we design the course, the phrases we use during delivery, the signage/branding of the course, success stories from past participants, etc.  The list is only limited by our creativity.

 

A few weeks ago, I was meeting with the Chief Learning Officer and Director of Instructional Design at a major healthcare institution here in Atlanta.  We had jointly been working on a 1-day leadership class.  We were close to finalizing the design when I asked them: "What do you want your leaders to believe - based upon this design - when they walk out of class?"  They thought for a moment, and then stated - that's a good question.  We then had a rich discussion on the design - and their desired outcomes - and made changes to the design based upon their answers.

 

So, ask yourself - do your training programs shape the right beliefs so that you'll increase adoption thus driving maximum value for your investment?

 

PE and Continuous Improvement

Continiuos Improvement 

One aspect of Predictive Evaluation (PE) is to seek small improvements in course design, delivery, and transfer with the objective of increasing impact. Continuous improvement is one of the tools that underpin the philosophies of PE. Through constant study and revision of Intention, Adoption, and Impact, better training occurs, resulting in increased impact. Continuous Improvement is a set of activities designed to bring gradual but continual improvement to training results through constant review.

 

Focus on the stakeholder. Training is designed, developed, and delivered to meet stakeholder requirements and needs. To accomplish this, stakeholders were solicited in the planning phase and their requirements were built into the PE predictions. A decision is then made by stakeholders as to proceed with training, based on the attractiveness of benefits (value) to be gained. Intention, Adoption, and Impact results are then measured from the perspective of the stakeholder.

A preventive approach. "Do it right the first time" instead of correcting through evaluation (inspection) if possible. This requires a systematic instructional design process (such as ADDIE [Analysis Design Development Implementation Evaluation]) to ensure that the training will deliver the Intention, Adoption, and Impact results that stakeholders require.

Management by data. Fact rather than supposition drives continuous improvement actions. PE data-communicated in the Dashboards against respective Success Gates-direct decision in improvements and outcomes.

Commit to ongoing improvement. Each time that Success Gates are reached, consider setting new and improved Intention, Adoption, or Impact success measures. PE is not a project or a task with a definite end point, but an ongoing commitment to seek out opportunities to deliver better results.

Cross-functional problem solving. Training problems do not usually fall neatly into a single function such as design, development, delivery, management support, etc. They usually call for solutions that cut horizontally across organizational functions. People with different responsibilities and talents need to develop habits of working together to improve training and its results.

Constancy of leadership commitment. A commitment to PE continuous improvement must be a way of life, built into the fabric of the company. In most organizations, this represents a fundamental change in culture and values. Tenacious and visible commitment of top leadership to PE is required if employees inside and outside of the training function are to be motivated to make the investment to change.

 

Predictive Evaluation - Ensuring Training Delivers Business and Organizational Results
www.evaluatetraining.com