Double Tall, Non-Fat, No Whip, Mocha
By: Pamela Bezona, M.Ed.,CPC
I just finished reading, It's Not About the Coffee by Howard Behar, former President of Starbucks International. It's the story about the values and principles that guided H2O (Howard Schultz, Howard Behar and Orin Smith) to build an organization that is changing the world one cup of coffee at a time. If you are managing people, it's a must read. It's filled with simple, solid, basic truths and stories about leadership.
Quick quiz, what's the mission of Starbucks? Frankly, I was surprised. Their mission is; To inspire and nurture the human spirit one person, one cup and one neighborhood at a time. Who da thunk? When I think about Starbucks and their commitment to make YOUR cup of coffee just the way you like it, I think about the art of leadership. They didn't become incredibly successful by treating everyone the same. Every cup, every order, gets their custom drink.
So what does that have to do with leadership? Read More... |
EvCC's Next Leadership Institute
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