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What to look for in a Manager Training
and Development Program
An interview with John Bonner, Executive Director of EvCC's Corporate & Continuing Education Center
Q: Why is manager training important?
A: Because quality, profitability, value are important--and managers are at the center of a company's performance in those areas. New managers benefit from help transitioning to a manager's broad role and responsibility. But both new and experienced managers produce better results when equipped with proven knowledge and tools used by the best managers in the most successful companies. Quality manager training provides that opportunity.
Also, research demonstrates that manager training is key to employee retention and succession planning.
Q: What key skills must managers learn to be successful?
A: CEOs tell us that they want their managers to be more proactive and innovative in their problem solving and more focused on key results. Yet managers are often pulled in many directions, spending time 'putting out fires' or dealing with day to day challenges and employee issues.
The most successful managers have learned how to drive performance by focusing and prioritizing their time and efforts on what matters most. Part of that is identifying the true root causes of persistent issues--not the symptoms--and learning how to address those issues effectively with proven approaches to quality, process improvement, employee management, and team development.
Q: What should one look for when considering a manager training program for their employees?
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