You may have more to gain by developing your gifts and
leveraging your natural skills than by trying to repair your weaknesses. Here
is a systematic way to discover who you are at your very best.
by Laura Morgan Roberts, Gretchen Spreitzer, Jan Dutton, Robert Quinn, Emily Heaphy, and Brianna Barker
Most feedback accentuates the negative. During formal employee evaluations,
discussions invariably focus on "opportunities for improvement," even if the
overall evaluation is laudatory. Informally, the sting of criticism lasts
longer than the balm of praise. Multiple studies have shown that people pay
keen attention to negative information. For example, when asked to recall
important emotional events, people remember four negative memories for every
positive one. No wonder most executives give and receive performance reviews
with all the enthusiasm of a child on the way to the dentist.
Traditional, corrective feedback has its place, of course; every
organization must filter out failing employees and ensure that everyone
performs at an expected level of competence. Unfortunately, feedback that
ferrets out flaws can lead otherwise talented managers to overinvest in shoring
up or papering over their perceived weaknesses, or forcing themselves onto an
ill-fitting template. Ironically, such a focus on problem areas prevents
companies from reaping the best performance from its people. After all, it's a
rare baseball player who is equally good at every position. Why should a natural third baseman labor to develop his skills as
a right fielder?
The alternative, as the Gallup Organization researchers Marcus Buckingham,
Donald Clifton, and others have suggested, is to foster excellence in the third
baseman by identifying and harnessing his unique strengths. It is a paradox of
human psychology that while people remember criticism, they respond to praise.
The former makes them defensive and therefore unlikely to change, while the
latter produces confidence and the desire to perform better. Managers who build
up their strengths can reach their highest potential. This positive approach
does not pretend to ignore or deny the problems that traditional feedback
mechanisms identify. Rather, it offers a separate and unique feedback
experience that counterbalances negative input. It allows managers to tap into
strengths they may or may not be aware of and so contribute more to their
organizations.
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