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Defining the Problem |
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It is essential to accurately define your problem so that you can find an effective solution. Only when you've defined the problem, will the problem and its cause be clear to you. The more precise the definition, the greater the chance of finding the solution.
"A problem well stated is a problem half-solved."
- Charles F. Kettering
To help define the problem, begin by describing it in terms of the symptons. Ask yourself:
Once you have answered these questions, you can begin to generate and explore solutions. |
| Generate and Explore Solutions |
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There are several tools and techniques that can be used to increase your chances of reaching a workable solution, including Fisbone Diagram and Six Word Diagram. However, the most common technique used is Brainstorming.
Start by writing a list of all your ideas and the options available.
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| Develop Preferred Options |
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Having compiled your list of options, you now need to decide which one best meets the objectives set. Write down a description of each option and include:
- How could it work?
- Advantages and disadvantages
- This option could be improved by?
"Nothing is more terrible than activity without insight"
- Thomas Carlyle
A decision matrix or SWOT analysis could also be used in your decision making process. |
| Decide and Implement |
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| The solution to choose is the one that will most completely satisfy your objectives. When you have decided on this, write down the reasons for your decision.
When implementing your solution, make sure you develop an action plan and include who's going to do what and by when. |
| Review and Learn |
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Review the solution and identify any problems. This will begin the process of continuous improvement.
Questions to ask include:
- How successful was the solution?
- What new problems/opportunities have been identified?
- What have we learned?
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| Finally ... |
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| We have all experienced having to solve a difficult problem. Be prepared to fail and learn from your experience to create a better solution. The more complex the problem, or the more ambiguous the problem, the more likely you'll fail at first. |
| About 90 Minute Bite-Sized Training |
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Problem Solving is just one of 37 bite-sized training sessions available from Creativedge Training.
In 90 intensive, high-focused minutes we learn more, retain more, impletment more. Why? because that's how long our attention spans are really effective. Rapid Results bite-sized training sessions cut to the chase and concentrate on the key elements of a topic.
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