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 EHC #522
 Insights for the Professionally Curious
February 1, 2008 
Greetings!

It's getting too cold around here. We're heading back to Costa Rica!

OK, the weather isn't the real reason for the trip ... but its as good a reason as any. I leave on Sunday, back on the 15th. Send an email if you need to reach me -- I'll be online most of the time.

Now before you start thinking, "I wish I could do that" and feeling like some sort of victim, be very clear that you absolutely could do it if you really wanted to. You're the boss, right? Write a note to the staff, park the kids with the grandparents, grab your credit card and get a ride to the airport.

So face it. The real reason you aren't going is that you just haven't made it a priority.

What else are you wishing you could do? Why don't you just do it? Really. The only thing between you and what you say you want is your own thinking.

Bill Marvin
The Restaurant Doctor

March Marketing MadnessMaking Yourself Recession-Proof
Cutting Costs Will Cut Your Throat

Impending economic gloom continues as a lead story in the national media. This will have the effect of talking everyone into a recessionary slump whether or not the economic numbers technically meet the textbook definition of a recession.

My colleague Joel Cohen (The Wizard of WOW) and I predict that many restaurants will try to cope by cutting back expenses. While you should certainly take a hard look at your expenditures and eliminate unnecessary waste, you must be sure you only trim the fat, not the muscle.

That is easy to say, but as pressure on the bottom line increases, your tendency will be to use lower quality ingredients, reduce portions and slash spending. These cutbacks will seem unavoidable, but your business will be headed into its death spiral and you won't be able to see it.

You cannot effectively ride out an economic downturn just by cutting costs. You will only disillusion your present guests, cause irreparable damage to your reputation and ultimately be LESS competitive at a time when you most need an edge.

Yes, some operators will have a recession ... but you don't have to be one of them. In fact, you may be on the brink of the most productive sales-building period in your life ... if you play it right. On March 9-10, Joel and I will will coach 56 savvy independent operators on how to effectively become recession-proof. Will you be one of them? Click here to find out more about what we have in mind.

PS: Next week I will tell you why you can't save yourself with coupons.
 
The February Survey
Recession Strategies

Since the state of the economy has everyone concerned, the February survey looks at what you have noticed about the state of your business these days and what, if anything, you are doing about it. Forewarned is forearmed.

As usual, I will send copies of the survey results to everyone who participates. In the meantime, you can download copies of all past EHC surveys -- including the massive WOW Ideas collections.

Click here to add your thoughts to this month's survey.

Here's What You're Missing
In This Week's EHC Special Edition ...
  • Annoying Introductions - understanding the power of first impressions.
  • A Blinding Flash of the Obvious - what is it that really matters? Hint: it's not your policies and procedures.
  • Who's Running the Joint? - to find out why your place is in the shape it's in, just look in the mirror!
  • What Did You Learn From Your Staff Today - an insight into why your staff behaves the way they do ... and what you can do about it.
  • Special Offers on management resources and services.
Upgrade to the Special Edition

The EHC Special Edition is included as part of my Gold Group membership and the Peak Performers Coaching Group.

If you are not subscribed to either of these two groups but would still like access a wider range of articles as a source of discussion topics for your staff meetings -- or a challenge to your current way of thinking -- subscribe to the EHC Special Edition. It contains three times the insights for a nominal subscription of $39 a year -- just 75 cents an issue!

To sweeten the deal, I have extended my offer of a SPECIAL BONUS to those who upgrade to the Special Edition. I hadn't planned to do that but there isn't enough time to work out an alternative before we leave. This offer is so good that I actually end up paying YOU to upgrade! Click here to find out more.

Of course, you can continue to receive the Complimentary Edition of the EHC as my gift. My hope is that the option of choosing as much -- or as little -- information as you want will help the EHC remain a welcome resource that you look forward to reading each week.
Lighten Up!
The Noble Experiment Continues

Here is the weekly report on my personal project to lighten up:

Goal: -50  Last Week: -2  Total: -23

I am six months into my year-long quest to drop 50 pounds and I about halfway to my goal. I'm losing weight, but more important, I am learning a lot about what was unconsciously putting it on in the first place.
 
A number of folks have joined me in this audacious venture. I applaud their courage in "going public." Do you have a goal regarding your weight? Do you have the courage to put yourself on record? We all seem to get better results when we are held accountable.

Mary Jo Beniger -- Goal: -25  Last Week: 0  Total: -11.5  (still sick)
Tom Combs -- Goal: -65  Last Week: -1  Total: -17
Chris Corrigan -- Goal: -25  Total: -4  (No report)
Trice Micheals -- Goal: -50   Last Week: -1  Total: -13
Steve Ulrey --  Goal: -12  Last Week: -2  Total: +1
Bill Breslo -- Goal: +5   To Date: -1.5  


If you are interested in how it's going for us, scroll down to the bottom of the EHC each week and check out the progress. If you could care less, don't!

Copyright ©2008 William Marvin. All rights reserved.

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