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Fall 2011 |
Welcome to the Fall 2011 edition of The PASSUR® Report, an eNewsletter created exclusively for the PASSUR user community.
 In this edition, we highlight the results of the MIT/PASSUR study showing the significant impact of the Departure Metering Program at JFK International Airport. We're also excited to report on the launch of our new surface management solution, in partnership with Mosaic ATM.
You'll also find a case study on how a major airline prevented a diversion using PASSUR solutions, an "Ask the Expert" column on better FBO marketing, and information on how you can order our new RON and gate usage spreadsheets to better calculate airport fees.
Finally, for those who weren't able to join us, we summarize the highlights of our annual PASSUR User Conference, held in Nashville this past June.
Thanks for reading. If you have ideas or questions, please send them to me, Ron Dunsky, at rondunsky@passur.com. |
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MIT Study of Departure Metering at JFK International Airport: 48,000 Fewer Metric Tons of CO2 Emitted |
Lower fuel bills, greener operations and improved passenger experience were all confirmed results of the PASSUR departure metering program, according to a study conducted by the Massachusetts Institute of Technology (MIT) at John F. Kennedy Airport.
The departure metering program at JFK is a collaboration between the Port Authority of New York and New Jersey, the FAA, and the airlines operating at JFK, coordinated by PASSUR - all under the leadership of the Port Authority o f New York and New Jersey.
Highlights of the study's annualized results are:
- Lower fuel bills for airlines: an estimated $10 million-$15 million savings to all the carriers involved in the metering program (using a range of $2-$3/gallon of aviation fuel) due to the "engines off virtual queue." Per-carrier savings will vary depending on their actual proportion of the schedule and their fleet mix.
- Greener operations: Five million fewer gallons of fuel burned and 48,000 fewer metric tons of CO2 emitted into the atmosphere, resulting from "engines off virtual queuing."
- Improved passenger experience: 14,800 fewer departure taxi minutes, resulting from flights which remain at the gate (or sometimes at a remote metering pad) rather than joining an extended active taxi queue and then eventually taxiing out into a shorter line for a quicker and more unimpeded departure.
MIT conducted the study by comparing taxi out times, fuel burn, and emissions before and after the implementation of the departure metering program, with all other variables (demand, capacity, airport configuration, weather, equipment status) being as equal as possible to ensure comparable conditions. The MIT study confirmed there were no adverse operational consequences including gate conflicts, increased ramp congestion or lost airport capacity.
PASSUR's departure metering program uses a combination of software, process management, and an operations center staffed by a PASSUR professional services team to create a "virtual departure queue" in which departures are "metered" by holding flights either at the gate or in a common metering area rather than queuing in an extended line of aircraft with engines on. Once aircraft enter the active taxiway they are ready to depart quickly, in a shorter taxi queue with less fuel burn. Virtual queuing ensures that a flight's position in the departure line up, and its planned runway departure time, are both preserved even though the aircraft is not physically out on the active taxiway.
Click here to learn more about the results of the study, watch a video of MIT's presentation at the PASSUR User conference, and download study slides or the full study.
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Introducing PASSUR Surface Management
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We are thrilled to introduce our new PASSUR Surface Management Solution (SMS), an entirely new capability added to PASSUR Integrated Traffic Management. PASSUR SMS addresses many of the most critical requirements we have gathered from airlines and airports over the past year, solving issues related to delays and congestion, fuel costs, and CO2 emissions.
Some of the key business objectives addressed by PASSUR SMS are:
- Reduced fuel burn through departure metering tools
- Fewer extended tarmac delays through tarmac delay alerts and management tools
- Efficient gate management through predictive conflict alerting
- Efficient sequencing of arrivals and departures to minimize delays, maximize throughput, and allow airlines to prioritize high value flights
- Maximum use of available capacity, especially scarce resources such as runways and deicing facilities
- Analysis of bottlenecks to allow for continuous improvement of the operation
The key capabilities and features of PASSUR SMS are:
- A single visual platform for integrated flight tracking, enabling seamless gate-to-gate tracking, including surface, terminal airspace, and en route tracking. PASSUR integrates ASDE-X and ADS-B into the PASSUR radar tracking system.
- Surface management predictive analytics, enhancing efficient queue management, sequencing, allocation, and surface conflict resolution through the PASSUR Surface Management Predictive Engine.
- A full suite of live and post-operational surface performance analysis tools to identify opportunities for optimization and efficiencies.
- Integration of airline data feeds to enhance predictive analytics and flight status on the surface.
- Increased automation in departure metering, including automated slot swap, automated substitution modeling, and automated flight "ready state" information.
The PASSUR SMS is web-hosted, subscription-based and available for purchase by either airlines or airports. It is part of the PASSUR Integrated Traffic Management platform and is fully compatible with all other PASSUR web modules.
PASSUR has teamed with Mosaic ATM (Mosaic) to provide this comprehensive surface management program. Mosaic is a recognized leader in surface decision support systems including monitoring, predicting, and analyzing the movement of aircraft on airport runways, taxiways, and alleyways. Mosaic's surface decision support system was developed for the FAA and NASA and is deployed at several airports today. The PASSUR Integrated Traffic Management software platform will be the single user interface representing the combined technical capabilities of PASSUR and Mosaic. PASSUR is the exclusive commercial distributor for Mosaic surface technologies.
For more information on the PASSUR SMS, please contact your PASSUR sales representative or sales@passur.com. |
Case Study: Pilot, dispatcher reconsider a diversion and save airline $30K-$50K for a single flight |
December 2010 was a difficult month for flight operations, as extreme weather closed airports around the world. Airline users of PASSUR traffic management solutions, however, were able in many cases to optimize operations despite the weather challenges. In this summary of a case study, one airline prevented a diversion using PASSUR -- saving the airlines and passengers time and money as weather conspired to challenge the pre-Christmas rush.
For the passengers aboard a New York-bound December flight last year, a diversion was a very high probability after the pilot was directed by air traffic control to hold shortly after his departure. His New York City destination was under flow control holds and the only guidance given the pilot was an extended EFC (Expect Further Clearance). The uncertainty of such advisories is excruciatingly familiar to pilots and dispatchers throughout the industry.
Normally, the playbook would suggest a diversion, and indeed the pilot indicated he was diverting to Philadelphia. A diversion in this case meant 21 international passengers would miss their connections. It also would mean extended delays, overnight accommodations, and/or expensive rebooking on competitor carriers.
However, a quick analysis by the airline's ATC coordinator on PASSUR FlightPerform of the airport's holding stack composition and size, frequency of release from hold, spacing between aircraft, length of finals, aircraft sequencing and vectors, along with the airport's runway configuration revealed a completely different story. Conditions had changed with no further congestion holding and both runways configured for arrivals.
The news went forth from ATC coordinator to flight dispatcher to pilot, who pointed the aircraft, once again, toward New York City, parking only 31 minutes behind scheduled arrival. Passengers made their connections and the airline avoided significant additional charges.
Click here to order a full version of this and other case studies or to order a variety of financial impact studies -- including the Airline SOC study that quantifies the value of prevented diversions.
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Ask the Expert: Tom O'Halloran on using intelligence to increase your FBO customer base | Intelligence gathering is the key to any successful marketing campaign, and fixed base operators can now leverage the intelligence offered by PASSUR to increase their customer base by attracting frequent corporate jet visitors to their areas. PASSUR analytics allow FBOs to take a page from airlines, who cater to frequent fliers by offering them value that keeps them loyal.
"Our tool helps FBOs attract customers to their airport by providing comprehensive data on who is coming and who buys the most," said PASSUR Vice President Tom O'Halloran. "It is like any other retailing strategy. You calculate the buying power and then go after that customer."
In addition to ensuring better service to current customers, the PASSUR FBO solution enables operators to run detailed activity reports on their own airport, as well as all the surrounding airports. This allows them to personalize their marketing efforts and bundle offerings to attract business now flying elsewhere. It provides reports that relate not only to travel patterns in a given area but also to a given FBO.
Instead of marketing to all comers, FBOs can now focus on frequent travelers to the area. The FBO solution allows operators to track who is coming to town, what airport they use, how much fuel they uplift, and what the other members of their fleet are doing. This enables a marketing program to be built on who has a high likelihood of returning to the area.
"Marketing to frequent fliers in a given geographic area is a key factor in successful FBO marketing today," said O'Halloran. "In order to do that, operators have to have good data, linking the tail number to the owner/operator. That way they know whom to contact and what to offer. But they need to know who they are, how often they come to the area, how much fuel they buy. They should start with those who frequent the area the most and then drill down from there to find other customers who may come less frequently but who still need good services."
If you'd like to know more about how you more effectively market your FBO, contact Tom O'Halloran at tohalloran@passur.com or 888-340-3712.
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Standardization, audits key to automating RON/Parking |
Standardization of policies regarding RON/Parking and gate usage fees would go a long way in further streamlining airport revenue management. That was the conclusion of users attending the summer PASSUR User Conference, who noted the different airport definitions of what constitutes a Rema in Overnight aircraft.
Some airports, they said, establish a six-hour or more gate-usage time frame while others define it as anything that crosses the midnight barrier.
The first step, they concluded, was in establishing an auditing process of gate usage. PASSUR has developed a template to facilitate such an audit. From there, after further customer feedback, PASSUR will integrate the standardized approach and best practices into the actual PASSUR billing software.
To request a copy of these new spreadsheet templates, contact Evan Danto at evan.j. danto@passur.com or 888-340-3712.
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PASSUR User Conference: Recap of 2011, Plan for 2012 |
Mobile apps, coordination between airlines and airports and proactive planning to better manage and improve airport operations for maximum efficiency were important topics for attendees at the PASSUR User Conference in Nashville, TN, this past June. A review of these discussions provides a peek of what could be offered at the next conference and a glimpse at the important give and take between users and PASSUR.
Main themes of the conference:
- Lowering industry operating costs through the availability, timeliness, and distribution of critical information - making a real difference between success and failure in executing on your business mission
- This reinforces a major focus area at PASSUR, especially in the area of dashboard presentation of information and consolidation and processing of many different data sets into useful, actionable, and user-defined tools.
- Standardizing processes, best practices and technology across the industry to gain efficiencies and to drive toward the highest common denominator of quality.
- In each of the three disciplines represented at the User Conference, PASSUR is pursuing industry standardization: in landing fee management, in the national field condition report platform, and in the Integrated Traffic Management suite that provides a common operations decision support platform for airline system, station, regional, and airport operations.
- The interaction of each of the four PASSUR customer sets (airlines, airports, government, and business aviation) leads to greater operational efficiencies, financial savings, and customer care. Examples of these are:
- Collaboration between airport and airline finance on landing fee management;
- Collaboration between airport operations, TSA, CBP, business aviation, and airlines on a national field condition reporting standard;
- Collaboration between airlines, airport, and TSA operations on diversions and surface management operations.
"Clearly the user conference was a success," said PASSUR Landing Fee Management product manager Evan Danto, who is also one of the chief organizers of the annual event. "It provided an opportunity for customers to get together to network and share best practices and bring together the various disciplines to improve the customer experience."
Main themes by session track:
Airport Finance
- There is a strong desire for next year's conference to have at least one session that brings airport operations and finance together because of the many common issues, challenges and questions that emerged.
- RON/Gate Usage tracking - there is a consensus to start with an audit process, using the spreadsheet approach taught at the conference, before moving to incorporate this into the actual billing software.
- It was suggested to have one session incorporating both Ops and LFM finance in one room.
- The explanation of PASSUR data sources, flows, and characteristics was invaluable, and should become a standard part of training and presentations at the user conference and with each individual airport.
Airport Operations
- National FCR is an important step toward further collaboration and information sharing between airports and airlines.
- There needs to be even deeper coordination between airport and airline ops, especially with the airline System Operations.
- OPSnet/FCR training should be extended to all airport tenants, to ensure this is a standard operating platform.
- There is a strong desire to see all PASSUR modules as mobile apps, especially for iPads.
Airline Operations (System/Station)
- Airlines need much closer collaboration and timely information sharing with airport operations - especially true for diversion management, tarmac delay management (3 hour rule) and surface throughput.
- Airlines prefer to keep surface management, especially sequencing, within their control, and collaborate on an airline-airport model for metering.
- There needs to be a strong focus on proactive planning rather than real time management, which tends to be reactive at that point. This is especially true with the price of fuel so high.
- There is the need for greater processing of information into consolidated presentations matched to the user's specific needs - to reinforce "management by exception" and minimize screen and keystrokes.
We look forward to next year's conference - and in the meantime - you can stay in contact with your fellow PASSUR users by joining our PASSUR User Group on LinkedIn. It's easy to sign up - just go to the groups tab on LinkedIn and search for PASSUR User Group, then follow the instructions to join. You can find it here on LinkedIn.
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Around the Network | PASSUR is pleased to announce the following new program subscriptions.
 Boise Airport recently purchased a subscription to PASSUR Field Condition Report and Portal for operations management; Greensboro Piedmont Triad and Houston Bush Intercontinental airports are now integrating subscriptions to PASSUR Portal and PASSUR inSight for operations management; Spokane International and Cleveland Hopkins International airports have signed up for the PASSUR Landing Fee Management program; and San Francisco International Airport added PASSUR inSight for operations management, supplementing their existing subscriptions for landing fee management and operational statistics.
To learn more about the PASSUR network and our suite of operational and financial products, visit us on the Web at www.passur.com or contact us at sales@passur.com or 1-888-340-3712.
PASSUR is looking forward to the Airports Council International -- North American conference in San Diego on October 16-19. Stop by Booth 906 to meet the PASSUR Airport team.
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