I had contrasting feedback to last month's newsletter (about the 20 worst website errors).

One subscriber told me: "This latest newsletter is great! Really interesting, full of good stuff, and I will take on board your notes about what to leave out of web pages. I think this is one of your best ever editions. Keep up the great work, it's a fantastic read... informative and friendly writing."

Another said: "Normally, I understand perfectly what you are trying to say, but I'm struggling with this latest newsletter.  I'm finding your language difficult because you are using a lot of negatives: For example: Worst website errors = Don't include any case studies or testimonials. I'm reading this as if I shouldn't have any testimonials, like an instruction, which is confusing and panicking me because I do have them."

Just to clarify, I listed the 20 things NOT to do, and I'm sorry if I confused anyone by using double negatives.

Jackie

* Note to self: Next time, make it clearer by including what people should do as well.