FAQs
Answers to some common questions about smart card (HHS ID Badge)/PIN login to ITAS:
Q. Will Mac users be required to use smart card login for ITAS?
A. While NIH is not requiring smart card login from Macs on the June 18 date, some ICs may choose to include their Macs in the June deployment. We expect that all Mac users will have to meet this HHS requirement in the near future.
Q. Will Blackberry users still be able to log into ITAS?
A. Yes. ITAS will continue to support username/password login on Blackberry devices.
Q. Are only Federal employees affected?
A. No. All ITAS users who have an HHS ID Badge (e.g., contractors who hold Timekeeper roles in ITAS) will need their HHS ID Badge and PIN to log in.
Q. What happens if a user requires access to ITAS but cannot successfully log in with their HHS ID Badge and PIN?
A. A temporary exemption process is under development to enable access if an individual has a legitimate reason for not being able to access ITAS by smart card login.
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Other FAQs
Q. I have a Summer Student who will be converted to Special Volunteer. In his case, his Summer Student badge will be deactivated automatically because of his Summer Student status (not longer than 6 months). His Special Volunteer appointment will remain active through December 2012. My question is, will he need a new registration?
A. When his Summer Student badge is deactivated this September, his NED classification should be updated to Special Volunteer (less than 6 months). This will not require position information and will authorize another legacy badge.
Q. A Special Volunteer will be converted to Summer Student. Should I update his job position or leave it as it is.
A. Converting someone to a Summer Student will automatically select the appropriate background check. Feel free to make the change. Remember, a Summer Student badge expires September 30 of the year in which it was issued.
Q. I'm hoping you can help. One of our employees recently notified me that he had accidentally deleted an e-mail notifying him that his badge was expiring. Would you please re-send this notification?
A. The notification you reference is generated automatically, so it cannot be resent. Unfortunately, since this individual's badge expires today, it cannot be renewed. There was a renewal task in the system for him, but it was terminated three weeks ago. At this point, in order to procure a new badge for this person, his AO will have to revoke the current badge and request a new one in NED via: Manage Services/Modify in NED.
Q. In terms of logging into ITAS and the looming deadline for Federal employees having to use their smart card (HHS ID Badge), what will be the protocol for employees that don't have their HHS ID Badge yet?
A. Anyone who does not have an HHS ID Badge will be exempt from these requirements until their badge is issued.
Please note: Individuals with disabilities and individuals whose duty station is abroad are exempt from this requirement. No other exceptions will be considered since there will always be someone (an ITAS coordinator or alternate) who will be able to perform these tasks on the person's behalf.
Q. Who can I talk to about purchasing additional LWS units for my IC?
A. If your IC wishes to purchase one or more LWS units, it should direct inquiries to: HHSIdentityAdmins@deloitte.com. They can also be reached by phone at: 571-249-2273.
Note: The purchase agreement for these units has expired and a new one is currently being negotiated at the Department (HHS) level. In the meantime, DPSAC is working to establish a new purchasing contract and will inform the ICs as soon as it becomes available.
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