FlexITechs
FlexITechs Newsletter
Tech News from FlexITechsMarch 25, 2012
In This Issue
8 Years for FlexITechs!
FIT Closed April 10-15
Beware of Scammers
BizTech -- Password Security
Find us on Facebook 
FlexITechs
Now in Its
Eighth Year
Eric Magill

FlexITechs is now in its eighth year of serving Sussex County residents and businesses.

 

After two years as the computer services arm of our sister company, Sussex County Online, FlexITechs was formed to better define the computer services offered by owner Eric Magill.

We thank all of our customers who have made it possible for us to reach our 8th year!


Quick Links...
Join Our Mailing List
Greetings!

Thank you for your continued interest in FlexITechs. If you'd prefer not to receive our occasional email newsletters, use the "Unsubscribe" link above.

Also, be sure to:
Follow us on Twitter and Like us on Facebook and Find us on Yelp and View our profile on LinkedIn.

Sincerely,
Eric Magill, FlexITechs

 

FlexITechs Closed April 10-15

FlexITechs will be closed from Tuesday, April 10, through Sunday, April 15, for a tour of colleges with our daughter in Virginia and Tennessee.

 

If you have anything you would like to be done by that time, please contact us now and we'll schedule you over the next two weeks.

 

We'll return for limited duty on Monday, April 16, before getting back into the full swing of things on Tuesday, April 17.

 


Beware of Scammers 

Online scams continue to flourish and in many cases, re-invent themselves.

 

We've all received the Nigerian emails promising millions in exchange for sending a few thousand dollars to the emailer to process the paperwork.

 

A couple of other oldies but goodies have recently nearly convinced clients of ours to part with their money.

 

In one case, a client received a phone call from a "representative" of Dell. The "representative" told her that Dell tech support detected a virus on her computer and that they needed immediate access to her computer to remove it or her computer would crash.

 

My client was shaken, first that someone from Dell could see what was happening on her computer, and second, when the "representative" practically threatened her by telling her that he would continue calling her every day until she allowed him to access her computer to "remove the virus".

 

The veiled threat and the caller's foreign accent raised enough suspicion in the client that she called me with her concerns that her computer was infected, but mostly, she was concerned that Dell tech support could see what was going on in her computer.

 

I assured her that this was an age-old scam (it used to be "representatives" from Microsoft making these calls), that the scammer couldn't see what was on her computer, and that I would come check her computer for her peace of mind.

 

She avoided being scammed, but it still cost her money for me to come out and verify that she had no infections.

 

In another case, a client received a phone call from her "grand-son" that he had been arrested for speeding while on a fishing trip to Canada.

 

This type of scam seems to have picked up steam lately with a number of variations on relatives or friends being stranded in foreign countries and needing money to get out of jail or get home.

 

In this instance, the caller knew the grand-son's pet name for his grandmother. The caller requested that the grandmother go to the nearest Western Union and transmit $4,000 to get her grand-son out of jail and back to the states.

 

The caller was so convincing that the client actually went to the nearest Western Union with the money.

 

It wasn't until the Western Union representative became suspicious of why she was sending the money that she decided to call her son, who told her the grand-son had not been on a fishing trip to Canada and was likely at work. She called the grand-son's work number and sure enough, he was there.

 

What made this particular scam so convincing was the caller's use of the grand-son's pet name for his grandmother. Most likely, this was culled from an email that a hacker broke into.

 

Scams are everywhere online, including Craigslist, where you will see pictures of beautiful luxury cars for $5,000 or $6,000 (the picture is someone else's car and if you are diligent, you will see that the same car shows up for sale in various cities across the country).

  

To learn more about common scams, visit this page on the Federal Trade Commission web site.

 

Also, if you are scammed, don't let the scammers get away with it. Too many people fail to report these scams because they're so embarrassed that they fell for it. If you're scammed, report it (details on the FTC page above).

  

 
BizTech -- Password Security 

With hackers making more inroads into small business networks, passwords not only provide security, they must also be secure.

  

That means it isn't enough to just have a password with a capital letter and a number in it. We've seen client email accounts hacked because they just added the number '1' to the end of their password.

  

The password must be more complex than that, but more importantly, the password itself must be protected.

 

It does no good to develop a complex password with letters, numbers, symbols and capital letters and then put it on a sticky note on your monitor, or tape it to the bottom of your keyboard.

 

You don't want to give it to anyone over the phone or in an email, either, and you don't want to share it with anyone including co-workers, unless instructed to by a superior.

 

If you need to write it down, be sure to place it in a secure compartment, such as a locked desk drawer, when you're not at your computer.

    

You shouldn't use the same password for all of your logins, either. Vary it up so that if a hacker cracks your password, they won't be able to log into all of your data.

 

If your data is extremely sensitive and could harm your company financially or open it to regulatory penalties if it fell into the wrong hands, consider multi-factor authentication. 

 

The bottom line is, you can create the world's most complex password, but if you don't protect it from prying eyes and ears, you might as well just use "password" as your password.

We thank you for your past business and hope we can continue to fulfill your technology needs in the future. If you have any questions about current technology issues, feel free to contact us at 537-4198.
Sincerely,
Eric Magill
FlexITechs
Microsoft Small Business Specialist 
Refer a
Friend to
FlexITechs
and Save!

Refer a Friend and get 20% off your next service call.

Refer a friend by April 30, 2012, and you'll receive 20% off your next service call (no deadline on when your service call takes place).

Just make sure your friend lets us know that you referred them under our Refer a Friend special and we'll enter the information into our system for your next service call.
  
Call Eric Magill at 537-4198 for more details.
Offer Expires: 4/30/2012