FlexITechs
FlexITechs Newsletter
Tech News from FlexITechsJuly 27, 2011
In This Issue
7 Years for FlexITechs!
August Vacation Schedule
Lightning Strikes
BizTech -- Small Biz Beware
Find us on Facebook 
FlexITechs
Now in Its
Seventh Year
Eric Magill

FlexITechs is now in its seventh year of serving Sussex County residents and businesses.

 

After two years as the computer services arm of our sister company, Sussex County Online, FlexITechs was formed to better define the computer services offered by owner Eric Magill.

We thank all of our customers who have made it possible for us to reach our 7th year!


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Sincerely,
Eric Magill, FlexITechs
Our August Vacation Schedule

Just a quick note to let everyone know that we'll be out of the office for a few days in August.

First, we'll be at the 2011 COMPTia Breakaway conference in Washington, D.C. on Aug. 3-4. We'll be back in the office on Aug. 5.

Then, later in the month, we'll be on our annual camping vacation from Aug. 18-21. We'll be back in the office Aug. 22.

During both breaks, I'll be available by cell phone and email for emergencies but not for on-site services.
  
If you need anything done before Aug. 3 or after that before Aug. 18, contact Eric Magill of FlexITechs at 537-4198. 
  
Lightning Hits Area Computers Hard
  
If you live or work around Route 26, you know how hard we were hit by the thunderstorms on Sunday, July 24.

So were a lot of computers.

This week, we've seen a rash of computer damage. Oddly, most of that damage has been to internal network cards in desktop computers rather than to other components.

So many were damaged that Staples in Rehoboth Beach ran out of network cards by Monday afternoon.

In fixing these issues, every customer asked me what they could do to prevent such damage in the future.

First, it's impossible to protect yourself against damage from a direct lightning strike, and many of the strikes were direct.

The only full-proof guarantee against lightning damage is to unplug the power cords from your computer including the monitor, unplug phone cords from the back of the tower, and unplug the ethernet, or Cat-5 cable.

An updated surge protector, say not more than two years old, or a Universal Power Supply, if practical (about $60), should also be used.

The surge protector won't stop the surge from a direct hit, but it will stop most surges. Be sure it provides a guarantee against lighting damage of at least $10,000.

The UPS, or battery backup, is even better because it not only protects against lightning damage, it also prevents damage from power outages/ Tje battery keeps the computer on long enough to be turned off normally rather than suffer the trauma of an immediate shut-own.

Battery backups also provide a guarantee against lightning damage.

Generally, if you see flashes of lightning and just hear thunder, you will probably be safe with the surge protector or battery backup.

However, if you see bolts of lightning, unplug everything immediately. That includes your other electronic devices like TVs, game boxes, etc.

You should also unplug everything if you're going away for awhile, such as vacation, or will be out at a time that a thunderstorm has been predicted.
  
BizTech -- Hackers Eyeing Small Businesses


We've warned for some time that hackers just don't pursue big businesses -- they scan for vulnerabilities they can exploit on small networks, as well.

 

Most small business owners express surprise and skepticism when we tell them this.

 

They figure they couldn't possibly have anything on their computers that would interest a hacker, or that the potential for attacking them wouldn't be worth a hacker's effort, so they figure they don't have cause for concern.

 

Hackers, on the other hand, figure small business owners generally think that way and won't take the steps necessary to secure their information.

 

Consequently, those networks are much easier to break into to steal valuable data such as contacts, addresses, and Social Security and credit card numbers.

 

And now, a Wall Street Journal article has confirmed this , citing a report from Visa that 95% of the attacks on its customers are now on small business networks. It referred to another report from the U.S. Secret Service and Verizon's forensic analysis unit that 63% of all attacks in 2010 were on businesses with fewer than 100 employees.

 

Whereas hackers in the past sought fame, hackers today seek fortune. And whereas hackers of the past wanted to be known, today's hacker wants to avoid detection.

 

So instead of attacking a highly secure network like a bank, a hacker can target small businesses that will be much easier to break into, yield valuable data even if in smaller quantities, and won't likely have the tools or personnel in place to know they've even been hacked.

 

That describes just about every small business that processes credit card transactions or stores social security numbers on their computers.

 

We've seen hacking attempts on small businesses, ourselves, from countries like the Netherlands, Australia and Asia, in addition to the U.S.

 

To protect yourself, ensure your anti-virus software is up to date. If it isn't up to date, it won't even be able to detect a virus that was written after your software's most recent update. That's why anti-virus software typically updates at least once a day. Some update every hour.

 

Because most "viruses" are actually malware that install programs that steal keystrokes or data and send it back to the hacker over the Internet, you should also consider spending $24.95 for the anti-malware program MalwareBytes.

 

You may be familiar with the free version of MalwareBytes, but that version, while effective in removing malware that ordinary anti-virus programs don't even see, doesn't block malware from installing. Only the paid version does, and it appears to be pretty effective based on our customers who have purchased the paid version.

 

If you have employees, develop an Acceptable Use Policy to dictate how employees can use your network.

 

Finally, if you're storing credit card or Social Security information or processing credit cards using your computers, you must follow federal and state regulations and credit card issuer policies for protecting that information.

 

FlexITechs can help you in this process. You can call us at 537-4198 for information.

 

We thank you for your past business and hope we can continue to fulfill your technology needs in the future. If you have any questions about current technology issues, feel free to contact us at 537-4198.
Sincerely,
Eric Magill
FlexITechs
Microsoft Small Business Specialist 
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Refer a Friend and get 20% off your next service call.

Refer a friend between now and Aug. 31, 2011, and you'll receive 20% off your next service call (no deadline on when your service call takes place).

Just make sure your friend lets us know that you referred them and we'll enter the information into our system for your next service call.
  
Call Eric Magill at 537-4198 for more details.
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