FlexITechs
FlexITechs Newsletter
Tech News from FlexITechsJune 7, 2011
In This Issue
6 Years for FlexITechs!
Do's, Don'ts for Viruses
Malware Infects the Mac
BizTech -- Cloud Computing
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FlexITechs
Now in Its
Sixth Year
Eric Magill
FlexITechs is now in its sixth year of serving Sussex County residents and businesses.
After two years as the computer services arm of our sister company, Sussex County Online, FlexITechs was formed in 2004 to better define the computer services offered by owner Eric Magill.
We thank all of our customers who have made it possible for us to reach our 6th year!


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Sincerely,
Eric Magill, FlexITechs
Do's and Don'ts when your computer is infected

Having seen another spike in malware/virus activity in the past month, including infections on Macintosh computers (see below), I thought it would be good to refresh everyone's memory on the basic steps to take when your computer is infected before calling in a computer service.
  
Do's:
1. Do turn off your computer at the first sign of the infection. As soon as you're warned that you're infected and the warning doesn't come from your anti-virus (Norton, McAfee, AVG, Microsoft Security Essentials, Avast, etc.) or anti-malware software (MalwareBytes, SpyDoctor, SuperAntiSpyware, etc.), just shut the computer down. You can do this by clicking Shut Down or Turn Off from the Windows Start button or by holding the power button of the computer in for 5 seconds until it shuts off.
  
2. After shutting off the computer, restart it and enter Safe Mode. Safe Mode shuts off all files except the files necessary for the operation of Windows and theoretically prevents the infection from running. After entering Safe Mode, try to perform a System Restore to a day prior to the infection. This will hopefully cripple the infection. You can then run anti-virus and anti-malware software, particularly MalwareBytes, to finish the infection off.
  
3. If you can't perform a System Restore, it's time to call a computer repair service, although you can attempt to run your anti-malware software in Safe Mode (some anti-malware software works in Safe Mode, some does not).
  
4. Just to be safe, do contact your credit card company immediately to inquire about any possible suspicious charges and check your next few credit card statements for such charges.
  
5. If you actually were tricked into buying the fake anti-virus software, do contact your credit card company immediately to cancel the charge and obtain a new card.
  
Don'ts:
1. If you've been infected with malware, do not continue to surf the Internet -- especially any Internet sites that would require the submission of sensitive information such as user names, passwords, credit card numbers, etc.
  
2. Don't click any part of the infection warning window, including the red 'X' usually used to close a Window. Malware writers have designed these boxes to install their infections when any part of their warning window is clicked.
  
3. If you forget about the Do's above and do click on the warning windows, don't follow through and buy the fake anti-virus software. You'll not only be scammed out of $50 to $75, the thieves will now have your credit card information.
  
If you do become infected and can't remove the infection yourself, contact Eric Magill of FlexITechs at 537-4198. 
  
Malware Infects the Mac
  
The vaunted Apple Macintosh platform has now been successfully victimized by malware writers. Well, it's not actually the Macintosh platform that has been victimized ... like Windows, it's the unsuspecting users who fall for the malware writers' tricks who are victimized.

 

This strain of Mac Malware, much like its Windows counterparts, tries to sound official with names like MacDefender, MacProtector and MacSecurity, but it's the same fraud that has plagued Windows users over the past few years.
  
Like the Windows version, these Mac malware infections try to fool you into believing your Mac is infected and that you should purchase MacDefender, etc., to remove the infections for, say, $49.95 charged to your credit card. The infections come from infected web sites or clicking on bad links in what appear to be legitimate emails (known as "phishing").

 

Apple released a security update on June 1 that will find and remove these infections, but like Windows, it didn't take the hackers long to come up with new variants that Apple's updates couldn't detect. By June 2, a new MacDefender variant was designed to evade Apple's defenses and was infecting machines anew.

 

Apple provides steps for removing these infections at http://support.apple.com/kb/HT4650.
  
BizTech -- Cloud Computing: What is it?


You've undoubtedly heard the latest IT buzz-word -- Cloud Computing -- but may not be entirely certain of what the term means.

 

In a nutshell, cloud computing involves putting some or all of your company's applications and data in a cloud vendor's network operations center and accessing them from the vendor's servers over the Internet (aka "the cloud") rather than your own on-premise server.

 

SalesForce.com is probably the best-known cloud vendor. It allows companies to use its Customer Relationship Management software with a web browser and Internet connection for a monthly fee.

 

You could also use GoogleApps to create and access word processing and spreadsheet documents over the Internet rather than purchasing Microsoft Office for the computers on your network (Microsoft will launch a similar cloud program, Microsoft Office 365, for its Office suite on June 28, 2011, for as little as $6 per user per month).

 

Or, you might use QuickBooks Online, which allows you to use QuickBooks and your company file on the QuickBooks servers over the Internet rather than installing QuickBooks on your computer or network.

 

Many line-of-business application developers (software designed specifically for your industry) now offer cloud services, as well, allowing you to use their servers to store your application and data rather than setting up the application on your own servers.

  

Basic Advantages:

Cloud computing offers the potential to save your company money, at least up front.

 

Rather than purchasing server hardware and software licenses, you pay a monthly subscription to the cloud vendor. In return, you receive the vendor's services, which could include everything from applications to data, including the software upgrades.

 

You might also save time and money on IT maintenance as you won't have to maintain server and network hardware, unless you choose a hybrid approach of cloud and on-premise technologies.

 

You will also be able to access your data anywhere you have a PC and high-speed Internet.

 

Basic Disadvantages:

In cloud computing, unlike having the data on your own servers, your data is stored out of your sight. You never know exactly who has access to your data because you don't know the cloud vendor's employees and the cloud vendor could be using third-party vendors themselves to provide certain services such as redundancy or data backup.

 

Because this is all performed over the Internet, your daily operations will be subject to the vagaries of the Internet -- downtime (especially if you're a Mediacom customer) and slow performance. If the Internet is down, either at your business or the cloud vendor's site, you will lose access to your data until it comes back up. If your cloud vendor's network goes down, you again lose access to your data.

 

So, should you consider cloud computing for your company? Yes, you should consider it. Whether you should move to the cloud can only be determined by your analysis of your company's specific needs.

 

Next month, we'll delve into what you should consider and what questions you should ask of potential cloud vendors in your analysis of moving your company to the cloud.

 

In the meantime, for assistance in developing a cloud strategy, you can contact Eric Magill of FlexITechs at 302-537-4198.

We thank you for your past business and hope we can continue to fulfill your technology needs in the future. If you have any questions about current technology issues, feel free to contact us at 537-4198.
Sincerely,
Eric Magill
FlexITechs
Microsoft Small Business Specialist 
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