FlexITechs
FlexITechs Newsletter
Tech News from FlexITechsOct. 1, 2010
In This Issue
6 Years for FlexITechs!
Cyber Security Month
The Latest Scam
BizTech -- Cyber Security
Find us on Facebook 
FlexITechs
Now in Its
Sixth Year
Eric Magill
FlexITechs is now in its sixth year of serving Sussex County residents and businesses.
After two years as the computer services arm of our sister company, Sussex County Online, FlexITechs was formed in 2004 to better define the computer services offered by owner Eric Magill.
We thank all of our customers who have made it possible for us to reach our 6th year!


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Sincerely,
Eric Magill, FlexITechs
Cyber Security Month in October
 
The month of October is National Cyber Security Awareness Month in the U.S.
 
Designed by the National Cyber Security Alliance, the NCSA emphasizes the shared responsibility of all Internet users to implement best security practices, from residential to commercial users.
 
Their point is that security on the Internet is only as good as the weakest link, so if the computer of someone you communicate with over the Internet is plagued with viruses, that also places you at risk.
 
As part of Cyber Security Month, the NCSA has also developed a list of tips for online security for kids and their parents. Kids, as most of you know, are most susceptible to viruses.
 
Besides using an appropriate anti-virus, anti-malware and firewall, the tips encourage parents to:
* Remain engaged in what their children are doing on the Internet;
* Know the protection features of web sites your children visit and the software your children use;
* Learn about the privacy settings and terms on web sites your children visit;
* Talk to your children about the short- and long-term damage posts on social networking sites like Facebook can do to their reputation (do you really want an employer to see that tasteless post or racy photo during a background check);
* Be cautious about joining groups and following links found on the Internet.
The Latest Scam -- for Tech Service
 
I'm sure you're all aware of the scams involving alleged citizens from Nigeria or elsewhere that promise to pay you thousands of dollars if you'll help them move their money to U.S. bank accounts -- all you have to do is plop down a couple thousand of your own to get the ball rolling.
 
That's an easy scam to spot, but not so easy is the scam over the past few months that involve a phone call from a so-called computer service that is the "only computer service authorized to fix a problem" that has been found on your computer.
 
What makes this scam more convincing than others is that the caller claims to be from Microsoft or "your Windows service provider" and has been given information about problems on your computer that Microsoft has found.
 
The caller attempts to gain your trust by pointing you to your Event Viewer, which will always have one error or another, to prove they have found errors on your machine. The caller then asks if he/she can access your computer remotely to fix the problem -- for a fee, of course.
 
In addition to getting your credit card information, this will allow the caller to access personal information on your computer and install software that can track your computer usage, including the typing of user names and passwords.
 
Best Practice -- Unless you have called tech support yourself, such as Verizon or Mediacom or Comcast or Microsoft or HP or Dell,  (or FlexITechs), etc., never allow anyone to remotely access your system.
 
Of course, we've seen techs from reputable companies like HP and Verizon damage computers by installing software or updates that killed the customer's Internet connection or corrupted operating system files, but that's an issue for another newsletter.
 
You can find out more about this particular scam at http://keepsafeonthenet.co.uk/2010/05/spark-support-scam-computer-problems-calls/. You can find more about other scams at the web site http://www.hoax-slayer.com.
BizTech -- Small Businesses Targets of Hackers

So, you think your business is too small for hackers to have any interest in the files on your computer? You're not alone.
 
According to a survey released by the National Cyber Security Alliance in conjunction with National Cyber Security Awareness Month in October, 2010, only half (53%) of small business owners take security seriously enough to check their security software, firewalls and devices for updates.
 
Worse, only 28% of U.S. small businesses have a written security or Acceptable Use Policy to govern how employees use the Internet at work.
 
Given that hackers are scanning small business networks every day for exploitable vulnerabilities, this cavalier attitude towards security in so many small businesses is irresponsible.
 
It threatens not only the company's data, but also the personal information of customers and employees whose Social Security Numbers and credit cards may be stored on the network.
 
If you do store SSN's or credit card information, you certainly don't want to go through the time-consuming, costly, reputation-killing process of informing your customers or employees that their personal data has been breached.
 
This doesn't mean you have to hire an expensive team of Cyber Security experts and build a concrete block fortress with barbed-wire fencing, but if you don't have a Security Plan, you should, according to the NCSA,  immediately assess your risks, monitor threats to your business, and develop a plan that makes sense for the level of risk your company faces.
 
A little training about what to watch for, not only on the Internet but in the office, should be planned, as well.
 
For help in securing your small business network or developing an Acceptable Use Policy or Security Plan, contact Eric Magill at 302-537-4198.
We thank you for your past business and hope we can continue to fulfill your technology needs in the future. If you have any questions about current technology issues, feel free to contact us at 537-4198.
Sincerely,
Eric Magill
FlexITechs
Microsoft Small Business Specialist 
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