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Greetings!
 
 
With this summer's beautiful weather fading into the rearview mirror, it's time to buckle down for a productive fall/winter season. We can help you meet your end-of-year communications deadlines or get a head start on 2011 projects. In the meantime, read on for guidance on how adding educational content to your marketing mix can help you increase customer loyalty and earn referrals.
In This Issue
Knowledge Is Good
What Makes For Effective Shareholder Report Commentary?
Recommended Reading (and Viewing)
Work We're Proud Of
Knowledge is Good

While recovering from a nasty summer cold last month, I popped in my Animal House DVD for some comic relief. In the opening scenes, Flounder and Pinto are strolling across the Faber College campus when they pass a plaque honoring the school's fictitious founder, Emil Faber, that includes the phrase:

 

"Knowledge is Good"

 

Knowledge is Good

 

After God-only-knows-how-many viewings, this movie still makes me smile. But it also occurs to me that Emil Faber's pearl of wisdom can teach today's companies and organizations something about marketing.

 

The lesson? If you want to gain new customers or grow relationships with existing customers, educate them before you try to sell to them. As Sy Syms, the late founder of the Syms clothing-store chain used to say in his TV commercials, "an educated consumer is our best customer." If you didn't grow up in the Northeast, you may be unfamiliar with Sy Syms, but I'm sure you get the point.

 

Financial advisors can put this philosophy into practice by helping clients and prospects make sense of today's often chaotic markets. I interview financial advisors regularly, and I'm always impressed by their sincere concern for doing what's right for their clients. Let that concern shine through by providing content that makes your target audience smarter.

 

Similarly, asset management companies can earn goodwill by explaining their fund managers' strategies and tactics, using plain English. Rather than boasting about recent returns, set realistic long-term expectations and teach them how to avoid costly mistakes. 

  

The quest for more assets, more revenues, and more profits can lead to marketing that focuses exclusively on advertising and self-promotion, while ignoring the positive results that can come from offering objective, useful educational content.

 

Whether your company targets individual investors, financial advisors, or senior executives at other companies (B2B), adopt a "give and you shall receive" philosophy to your marketing and client communications. By sharing your company's wisdom freely, you'll  earn your customers' attention, loyalty, and referrals.

 

Some of the most effective ways to educate clients and prospects include:

 

  • Create a monthly newsletter or e-newsletter or other custom publication
  • Write a "special report" that can be used as a lead generation tool on your website
  • Add a blog to your website and post educational content on a regular basis
  • Host online webinars or conference calls with your target audience
  • Create online videos that explain your thinking or demystify complex topics

 

Of course, it takes time and resources to develop a coherent, sustainable content marketing strategy. I have seen organizations launch newsletters that fizzled out after a few issues because they failed to develop a long-term plan for content creation and the development of creative ideas.

 

Do you have the resources you need to develop educational content for your customers and prospects? To learn more about how Bull's-eye Communications can help you share your knowledge, call 774-719-2324 or email us.

 

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What Makes For Effective Shareholder
Fund Commentary?

  
I'll be the first to admit that I don't always read my semi-annual and annual mutual fund shareholder reports. I'm a busy guy and by the very nature of my work, I have a pretty good sense of what's going on in the financial markets. 

 

But occasionally, I do stop to read these reports. In fact, I was quite impressed by the June 30 report from FMI Large Cap Fund (FMIHX). After a careful reading of this and other high-quality reports, I have found that the best ones share several common characteristics:

 

  • Candor: If the market tanked, or the fund underperformed for the period, tell it like it is.
  • Humility: Conversely, if the fund outperformed, don't get too excited. Discuss performance with a long-term perspective.
  • Context: Tell us about the big picture and help us avoid getting too focused on short-term results.
  • Education: Teach us something we didn't already know about the economy, market history, or the fund manager's approach.
  • Opinion: It's okay to share views on how the economic policies in place today. If you disagree with current policies, explain what you're doing to manage around them.
  • Simplicity: Write as you would speak, and pretend you're trying to explain the fund to a fifth grader. Don't write to impress or include a lot of jargon. 
  •  

If you need help creating or enhancing your firm's mutual fund shareholder commentary, outsource your writing to Bull's-eye Communications.

 

Our team of independent industry veterans has literally written hundreds of mutual fund shareholder reports over the past 15 years. Our writers interact with fund managers in a courteous, knowledgeable, and professional manner. They work efficiently to help you meet your deadlines, while providing your shareholders with meaningful commentary.
 
Learn more about our mutual fund shareholder report writing services.

Recommended Reading (and Viewing)

Here's a sampling of interesting articles and videos I've come across in recent weeks:
Recent Bull's-eye Communications Projects:

  • Developed content for Saver's Digest, a 401(k) participant newsletter from ACS, a workplace savings plan provider
  • Wrote content for StockSense, a newsletter for Fidelity Stock Plan Services' clients
  • Drafted annual shareholder reports for Putnam Global Healthcare Fund and Putnam Global Telecommunications Fund
  • Wrote Fidelity Viewpoints piece on tax considerations for Roth IRA conversions
  • Wrote content for September issue of the Fidelity Institutional Wealth Services' Product & Services Update
Thanks for reading and feel free to forward this newsletter to a colleague or friend who might benefit from our financial copywriting services.

Sincerely,

Neil Rhein

Neil
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