When customers feel you have something valuable to offer, they are more likely to pass on your information, refer others to you, and turn to you for advice. A smart, well-executed email marketing plan that offers intelligent, actionable, and engaging content can help ensure that your business is the one people remember when they have a need for your product or service.
Here are five tips for developing a dynamic email communications strategy:
Share Your Knowledge
You and your expertise are why your customers come to you. Provide information that is both beneficial to them and that they can only hear from you.
Offer Relevant, Entertaining Information
The knowledge you impart should be both relevant and engaging to read. Challenge yourself by asking "so what?" If the information is fascinating to you but isn't important to your customers' needs, take it out. To make your communication more readable and relevant, try to:
- Be fun, entertaining, and informational
- Be brief - provide small nuggets of useful information
- Be engaging
- Be clear about benefits (write about what "you get," not what "I offer")
Vary Your Content
A content strategy that contains several different formats - features, short tips, news, a coupon or discount section, etc. - makes your communications more interesting to read and gives you flexibility. With a varied format, you can match your content to your communcations purpose.
Catch Their Eye and Their Mind
Communication that marries readable, intelligent information with smart design and photography is more likely to stand apart from the email clutter your customers are bombarded with. It is also more likely to be forwarded; people like to share clear, timely information with their friends and colleagues.
Engage Your Audience
Ask your readers to get involved in the dialogue. For example, they can submit a question to stump you on your area of expertise, which you can then answer in your next communication. Or they can help you develop interesting content. Your e-newsletter might include:
- Responses to frequently asked questions
- Customer success stories or problems you have solved
- Results of surveys you've done with your customers