President's Corner We kicked off 2012 with lots of exciting changes and improvements; it's been a busy first half of the year! From investments and upgrades in our internal systems and technology to adding some great new team members to our growing support team. These improvements will allow us to work more efficiently and better serve our internal and external clients! You'll learn more about these exciting changes as you read on.
I hope you enjoy this latest edition of the Kleen Sweep and as always, please let us know if we can be of additional service to you or your team. We appreciate your business and continued support.
Have a safe and fun summer!
Ernest Clark, Jr., CBSE
President
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Here We Grow Again
Our growth is a testament to our commitment to excellence.
Our client remains #1 on our organizational chart. With that dedication to servicing our clients we have grown tremendous relationships. Servicing you has helped us grow. Your referrals are the foundation of our business and we only receive them because we put you first. Through training and hard work, Mister Kleen continues to grow and excel.
Mister Kleen has added over 500,000 square feet of cleaning space to our portfolio over the last six months. These opportunities were awarded to us through referrals for great service.
Mister Kleen has recently earned the privilege to service the accounts listed below. We are proud to add these companies to our list of distinguished clients.
Boston Properties - Herndon
Cushman & Wakefield - Reston
Cushman & Wakefield - Stafford
Patricio Group, LLC - Stafford
It is with great pride and pleasure that we welcome our new clients to the Kleen Team!
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Meet Our New Team Members
We are proud to announce a new addition to the Mister Kleen team:
Connie Stewart,
Chief Operating Officer
Connie joined Mister Kleen in February 2012 as the company's Chief Operating Officer. She is a strategic partner to management to lead the way with bringing positive change to all areas of the company. Connie provides leadership to improve operating efficiency and culture within the company. Connie has over 25 years experience in business leadership, strategic planning and organizational and employee development across various industries in the federal contracting and commercial sectors.
Prior to joining Mister Kleen, Connie served as the Vice President of Human Resources Ethics & Compliance and Board Secretary at Germane Systems LC a manufacturer of ruggedized computer servers. She has also held leadership roles at Verizon, Nestlé, SunRocket and Aon. Ms. Stewart is an accomplished business partner supporting organizations with multi-site operations in the Mid-Atlantic, South, and Mid-Central regions. She has experience in various industries including technology (hardware, software, and telecommunications), manufacturing and non-profit.
Connie holds a Master's Degree in Business Administration from Strayer University and various professional designations.
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Technology & Business
System Enhancements
Mister Kleen has utilized TEAM Software for our business
system for more than twelve (12) years. TEAM Software is a comprehensive business system designed specific for our industry. It provides functionality to allow us a seamless integration of our business needs such as scheduling, employee timekeeping, payroll, job costing, equipment tracking,
and much more. We are excited to announce the addition of eHub to the TEAM Software portfolio of products currently
in use at Mister Kleen.
In our continued commitment to enhance technology systems, Mister Kleen has now introduced eHub, a web-based employee self-service solution that enables the employee to:
- View & request changes to basic HR information, such as address, phone number and e-mail address
- View hourly benefit balances, such as available
vacation time - View & print pay stub
- View & print W2
- Check the status of a change request
eHub is an effective tool for the managers at Mister Kleen to:
- View employee contact information
- Review & approve timekeeping information for payroll
- View & print management reports
This new self-service system promotes going paperless in our "Green" environment, and has streamlined our business processes by providing timely information to our employees.
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Employee of the Quarter
January 2012 Congratulations Roy Drummonds for winning "Employee of the Quarter." Roy is the Floor Technician at one of our commercial properties in Chantilly. He has been part of the Mister Kleen team since June 2010. Roy, thank you for the exceptional work you do for us here at Mister Kleen. Way to go!
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April 2012
Congratulations to Christopher Brown for Winning "Employee of the Quarter." Christopher worked as the Building Day Cleaner at the Ft. Meade, MD facility. He began working with Mister Kleen in August 2011. Job well done Christopher!
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Special Services Update
Our Special Services Department provides trained and certified technicians to help you with your Commercial, High Security and Residential Carpet & Upholstery Cleaning, Smoke and Water Damage Restoration and offers Complete Floor Care programs.
We focus a great deal on learning innovative techniques and training our technicians. Mister Kleen Headquarters is equipped with a demo training floor that includes various types of marble, limestone, granite, travertine, concrete and tile flooring with grout. We also have various types of carpet set up and train on what cleaning methods work best for each.
Our team has performed numerous restorative tile, grout cleaning, and sealing specifically geared for restroom floors. With our state of the art cleaning processes we can make old worn out floors look new! Continue Reading...
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Employee Tenure
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Christy Clark, RBSM, Director of Special Services receives 15 year certificate from Ernie Clark, President.
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At Mister Kleen, we are very fortunate to have many loyal employees who choose to stay and grow with us. To show our appreciation, we have developed an employee recognition program for employees who celebrate anniversaries of 5, 10 and 15+ years. Continue Reading...
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Employee Training Update
 | | June Effective Leadership Training |
Training our employees
to better serve our clients
is a commitment of
Mister Kleen.
Recognizing that this sets us apart from our competition, we have been busy educating our team members over the last several months with the latest and greatest technologies and techniques available in our industry. Below are highlights of some of the recent training events. Continue Reading...
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Building Excellence Competition
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Yolanda Rathbone, Area Manager and the Roland Clark Place team members accept The Building Excellence Competition Award
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It's that time of year again for Mister Kleen to hold our Building Excellence Competition. This competition is based on monthly site evaluation scores in which our cleaning is critiqued at the highest level. Our staff is always motivated to ensure they have the cleanest buildings-they take pride in this. The Building Excellence Competition is based on their evaluation scores for cleanliness. The competition builds morale and team work. Not only does the Mister Kleen team take pride in receiving these awards, but our clients do too!
The winner of our summer 2012 Building Excellence Competition is Roland Clarke Place located in Reston, Virginia. These are commercial facilities comprised of approximately 100,000 square feet and are managed by Tishman Speyer.
Congratulations go to Mister Kleen's Area Manager Yolanda Rathbone and her team for all their hard work and outstanding service and dedication.
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When clients take
the time to commend Mister Kleen employees, we are especially pleased and proud. "Kudos to Craig Dufour. He demonstrates great customer service and is a wonderful person." - Government Facility Personnel Chantilly, VA "I wanted to take a moment and express to you the tremendous job that Judith has been doing for us. Hardly a day has gone by without a positive comment from one of our staff members who have observed Judith's thorough commitment to a job well done. Judith arrives to work always in a timely fashion, keeps me informed of her lunch schedule and leaves when the work is complete. She is always professional and courteous in the interactions that I have witnessed with staff and visitors alike. Often in the service industry you do not get the full credit due if no one
takes the time to express it. I did not want her impeccable work ethic to go unsung. It is an absolute pleasure to have her here with us."
- Dorothy Bolding
"Jamie Navas is dependable
and maintains a positive attitude when performing his duties. He is self-motivated, well organized and able to prioritize in order to meet deadlines while working with minimal supervision. He takes the initiative to get the job done. No job is too small or too big. Jamie is an outstanding asset of the Mister Kleen team."
"During our transition from one building to another there has been constant support from Tasha. She notices small things and takes care of them without us asking. She is so proactive about things in our office. I wanted to ensure you were aware of her efforts." - Government Facility Personnel Chantilly, VA "I have had the privilege of witnessing Ms. Genevieve Jenkins' dedicated and professional performance. Ms. Jenkins exhibits the qualities that would make any company proud. With her polite demeanor and proficient work ethic, she accomplishes her duties in an honorable manner. I hope that your company will take the time to commend this incredible employee." - Government Facility Personnel Chantilly, VA
"Please pass along to your managers how much we appreciate the work that Andres is doing in our facility. We could not be more pleased. All of the folks in the areas where Andres has cleaned thus far commented on what a terrific job he is doing." - Government Facility Personnel
Herndon, VA
"I really want to let everyone know you have a great group at our building. One Friday the cafeteria drains stopped up and it was a mess. I asked Shannon for help cleaning and as always she jumped in with no questions or excuses. Shannon and her staff Steven & Tori are a big help when there are emergencies like this."
- Government Facility Personnel Herndon, VA |
Customer Spotlight
Bill Boyd, Property Manager of Boston Properties receives his designation of LEED-Green Associate. Mister Kleen congratulates Bill on his achievements and is proud to be associated and partner with Boston Properties in providing Green cleaning at their numerous locations. |
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