Greetings!
Many of my clients ask me why I started doing case management, care co-ordination and advocacy. Those questions caused me to think about my personal journey.
When I started as a doctor, doctors had all the knowledge and patients were totally dependent. Our health care system was built around this relationship. It was, unfortunately, not built to serve the patient as a customer.
The health care system is not customer friendly. The resulting frustration and grief experienced by patients is shameful, because in the age of the ATM, we have the knowledge of service delivery, the tools and the requisite technologies to make it much friendlier, more efficient and even safer.
Even before the internet, people started to ask questions. Patients wanted to have control over their own records (which was always their privilege but no one knew), and they started to research things themselves.
The internet made research much easier, but it was hard to sort through all the information and decide what was relevant. Patients started to come to me for guidance. I slowly realized there was a huge need for this service, and my own form of case management was born and has evolved.
Actually, I have been doing this throughout my practice, but the need has increased so much in the last ten years, I find I am devoting more and more time to it.
With our focus on complex and very complex health problems, we have developed an advanced practice in collaboration. We can serve clients anywhere in Canada with virtual teams of experts, and we can host case conferences to tap the "collective intelligence" of our experts.
I predict that someday Canadian medical schools will add a course on "the case management of complex patients" to their curricula. The undergrad students from the University of Toronto whom I mentor find the case management work "very cool" and are eager to adopt the advanced practices.
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| We see our job, at Rupert Case Management, as helping our clients to become "Empowered".
That is why we have written a book for our clients called "The Empowered Patient- How to ask the right questions and get the answers that you need".
You can explore this book on our updated web site at www.rupertcasemanagement.com.
Click on services. You will find the e-book there.
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| To Start the Conversation Call 800-620-7551 | |
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And, of course, we are available to answer any of your questions when you call.
Raymond Rupert MD. MBA.
Founder/Medical Director
Rupert Case Management Inc.
1006 Avenue Road
Toronto, ON M5P 2K8
direct: 416-488-9412 ext. 103
24*7: 800-620-7551
fax: 416-981-8870
cell: 416-543-6514
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