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Dear
We've got more free information and resources for you this month:
- A guide to Twitter -what it is and how to use it!
- A free phonetic alphabet guide that you can put on your desk to improve telephone communication
- A link to this month's published article, packed with tips on customer service.
And don't forget to pick our brains on any training needs you may have -we're happy to share ideas with our current clients and subscribers.
Have a great summer,
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| Twittering |
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 As you may already know Twitter is being talked about and used by people for social networking and sharing information, including business information. In a nutshell it is microblogging -adding a sentence or two several times a day about what you are doing, working on or just feel like sharing with your 'followers'. Click here to read a full guide to getting started on twitter. Connect to http://twitter.com/CarolynBlunt and we'll follow you!
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| Who Cares Wins -An article on Customer Focus |
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 Carolyn Blunt has written this month on keeping a focus on customer satisfaction -critical at any time but especially during a recession. Our experience in working with our clients to research what makes great service and how to deliver it provided the inspiration. To read the full article click here Who Cares Wins Article
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| Who Do You Most Respect? |
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 Click here to nominate who you most respect in the contact centre industry in this poll being run by Call Centre Helper Magazine. You can nominate a few people and your identity remains anonymous. |
