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Dear
Do you ever get the feeling that you are stuck in a rut? Humans are creatures of habit and it is not unusual to find that we follow set routines day to day, making similar choices about our behaviour, about what eat, where we sit, and ultimately how we think. Routines give us comfort, stability and structure but we all know the saying:
"Do what you've always done and you'll get what you always got."
This month we're giving you a list of common habits and new things to try to introduce some small changes to your daily life. By implementing any of these changes you can increase your self awareness, practice new behaviours and rejuvenate aspects of your life you may be bored with. Have fun with our habitbreaker, by clicking here. |
| Team Talk Works - extract from a factsheet by Carolyn Blunt |
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Make time to talk to your team. Team talks are the key to resolving issues, generating ideas and moving forward strategically, rather than just fire fighting and surviving each day. This is essential to developing your team's skills, keeping people motivated, content and focused and thereby reducing staff turnover.
But the biggest barrier to doing this that we hear from people is 'lack of time'. It is essential to make time for team talks consider these options.....
For the rest of this free factsheet please click here
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| This month we have been writing..... |
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This month Carolyn has contributed two case studies to a book authored by John Wilson. The first case study is on delivering Excellent Customer Service and the second is on Recruiting, Inducting & Socialising New Employees. The book "Handbook of Call and Contact Centre Training" is published by Kogan Page, London in the autumn.
Carolyn has also been published again in Call Centre Helper this month, this time writing about keeping agents fresh and focused for each call. You can read her full article by clicking here
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