Do you ever wonder what happens when the angry customer storms out that door, or slams down that phone?  Or are you simply relieved that this growling windbag is no longer raising a ruckus?  Well, depending on your stake in the business, or your aspirations for a career in the service industry, it would behoove you to consider the angry customer's next moves.

If a customer falls in the woods - do they make a sound?  Would you hear them if they did?

When does a customer stop being a customer?  Seems like a simple question - but it depends on how you look at it.  The standard answer is when they stop doing business with you.  Right?  But what if I told you that a customer is always a customer, whether they are currently doing business with you or not?  That makes sense too, doesn't it?

It depends on whether you are focused on their current value or their life-time value to your business.  With everyone being focused on the current month or quarter, the customers who aren't working with you today run the risk of falling through the cracks.  Here is a secret:  there is money stuffed in those cracks, if you care to look there.