You should not consider angry customers to be the bane of your company’s business. You should embrace them. They are oftentimes the catalyst or stepping stone to helping you improve your business to the next level of quality.

Therefore, it behoves you as a businessperson or a service agent, to brace yourself, suck it up, and listen to (and actually hear) what your angry customer has to say...

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Standards of Customer Service: the sum of all the little details and interactions between a business and its customers.

Every business has them. They all sound great, too. In fact, if you listened to all of the mission statements pertaining to serving the customer that echo throughout the halls of commerce, you’d think you were on some strange utopian planet, where the customer is king.

The problem lies in the difference between the talk and the walk...

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Fear not your angry customers. They are not the enemy. Quite to the contrary, angry customers are possibly some of the best friends your business has.

Every business has had to deal with angry customers. Even the best-trained, most conscientious customer-centric businesses have occasional lapses where they do not measure up to their customers' expectations...

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