
All About Package Plans: Q & A! For those of you who still purchase daycare one day at a time, it's worth considering buying a package. Here's all you need to know to help you make a decision. Why should I consider purchasing a package? If your pup is a regular visitor to Wag Zone, packages are a great way for you to maximize savings. Get one day free when you buy 9 with a 10-day package. Triple your savings by opting for a 20-day package and getting 3 days free for the price of 17. Another benefit to being a package 'member' is that if you need dog care on Sunday or a Statutory Holiday and we have boarding dogs on site, your pup can join us between 9-5. Please note that to take advantage of Sunday/Holiday care, reservations are required no less than 24 hours in advance. Spaces are limited and subject to availability depending on how many boarding dogs are on site. A package day must be used when attending on a Sunday. What packages do you offer and how much do they cost? Packages are designed to offer you savings on the length of day you typically use: 10-Packs Regular Days (6-12 hours) $283.50 + HST Half Days (4-6 hours) $247.50 + HST 20-Packs Full Days (6-12 hours) $535.50 + HST How long do packages remain valid? Packages have no expiration date. However, if your pet hasn't visited Wag Zone in several years, we may require an additional 'interview' to ensure they are still pack friendly before accepting them back into the pack. What if my pup stays longer than my package type? If your dog is on a 4-6 hour plan, the overtime fee will is $4. What if my dog only stays for a couple of hours? Can you reduce my package by a half day? Unfortunately no. Packages can only be reduced in full-day increments. You can opt to pay the regular daycare charges for a short day and leave your package days unchanged or you can simply use up a full package day. Just let us know your preference when you pick your dog up. My dog will be boarding - will this affect my package? If my dog stays after 9am on the pick-up day, can I use a package day? Boarding is completely separate from daycare packages and your package will remain unchanged. Daycare package days cannot be used towards any daycare incurred as part of the boarding stay. We do, however, also offer boarding packages that allow you to take advantage of volume pricing, even if your dog only stays one night: 10-Day Boarding Package $420 +HST = up to $100 in savings! 20-Day Boarding Package $800 +HST = up to $240 in savings! 30-Day Boarding Package $1,110 +HST = up to $450 in savings! Can I cancel my package? No, packages are non-refundable except in the event a dog is expelled at Wag Zone's discretion. I have two dogs. Can I buy one package for them to share? Packages are non-transferable and can only apply to one dog. If you also purchase a package for your second dog, however, you will be able to enjoy an additional 10% discount on that package's cost. How can I tell how many package days my dog has remaining? Our online system makes it easy to track your pet's visits, reservations and remaining package days. Simply activate your online account and you will be able to view your pet's personalized calendar showing past visits, future reservations and the number of visits still available on your package. You can also ask a Wag Zone representative and we can tell you how many days you have left. |