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Wag Talk
Wag Zone Urban Dog Retreat, Ltd. | 309 Mansfield Pl.  North Vancouver BC V7J 1E4  |  604.982.WAGZ (9249) | www.wagzone.ca
Volume 3, Number 3
May 2010
In This Issue
The NEW WagZone.ca
When Dogs Grieve
Packages Q & A
In the News...

Mattel's Puppy Tweets

Puppy Tweets

Social networking is going to the dogs.

In its first-ever toy created for the canine community, Mattel is introducing a product called "Puppy Tweets" that meshes the hugely popular Twitter with consumers' love of pets.

>> Read the Article
 
Forward to a Friend
Yappy Birthday Steve! 

Yappy Birthday to...

1-May - Mick K
1-May - Fonzie B
1-May - Bluebelle W/M
1-May - Zouk D 
1-May - Roxy M 
1-May - Misty H 
2-May - Baxter M 
3-May - Chippy M 
3-May - Linden B
5-May - Bailey P 
5-May - Donut W
5-May - Sofi R
7-May - Shakespeare D 
8-May - Jake G
9-May - Calla W
11-May - Madi P 
20-May - Elwood F
23-May - Jake M/P
23-May - Dexter C
23-May - Jess K
25-May - Charlie M
27-May - Buddy H 


Quick Links...
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Wag Zone's Hours

Monday                7am - 6pm
Tuesday               7am - 6pm
Wednesday          7am - 6pm
Thursday              7am - 6pm
Friday                  7am - 6pm
Saturday              9am - 6pm
Sunday                 CLOSED
Holidays               CLOSED

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Greetings! 


For those of you who have been waiting with bated breath for your monthly edition of Wag Talk and have been wondering about its absence, our sincerest apologies! We've been hard at work on our brand new website which is now, after two months of designing, coding and building, finally launched! Read all about it below and then head to www.wagzone.ca and set up your own online account so you can take advantage of all that the site now offers our valued clients!

With spring now here, change has been in the air, and one sad change came in the form of the passing of one of our dearest clients. This month in Pup Smarts, we bid a fond farewell to our Huxley and explore how grief can affect our four-legged friends as much as it can affect us humans.

Finally, for those of you not on packages - or those of you on packages with questions - we have a rundown of everything you need to know about our cost-saving plans in Heard at the Hydrant.
In The 'Zone: Introducing... Our New Website!

Welcome to the NEW WagZone.ca!
Wag Zone is excited to announce that we have just launched our brand new, much improved website! Our site has gone through an extensive redesign, with a focus on providing our prospective and current clients all the information and functionality they need to get their pet "in the 'zone".

WagZone.ca Home Page

For New and Prospective Clients
WagZone.ca has a completely new look and feel. We have segmented the information on our site to make sure visitors are able to locate the information they need quickly and easily. Visitors to our site can easily:
  • Find out all about Wag Zone and its team
  • Learn all about Playcare and Staycare here at Wag Zone
  • Access our ever-growing gallery of fabulous Wag Pics
  • Request an initial interview for their pup
  • Sign up for our Free Sunday Morning Puppy Hours
  • Read or sign up for our newsletter and access the archives
For Wag Pack Members Only (in other words - YOU!)
This new site has been designed not only with new visitors in mind, but primarily as a vehicle to enhance our current clients' online experience. By far, the most exciting aspect of our new website is YOUR personalized page. That's right! Once you set up an online account you will have unprecedented access to your pet's visit history, package balance, pictures and more. This is just the first step we at Wag Zone have made to enhance our online connection with our clients in a convenient, feature-rich environment.

Once you are set up with an online account you will be able to:
  • View the latest pictures of your pup in action - NEW!
  • View previous visits and future reservations on your pet's personal calendar - NEW!
  • Reserve future daycare visits - IMPROVED!
  • Reserve boarding visits - IMPROVED!
  • Request special services such as baths, nail trims and WagMobile pick-ups and drop-offs - NEW!
  • See how many days are left for on your pet's package - NEW!
  • Update your account information online - NEW!
  • View your invoices - NEW!
WagZone.ca Client Page

Already Got a Login?
To increase our site's security and better protect your personal information, Wag Zone has changed the login protocol to no longer permit email addresses as User Names. If you formerly signed into the Online Reservation System using an email, your user name has been changed to the prefix before the "@" in your email address. For example, if your email on file with Wag Zone is bobsmith@hotmail.com, your User Name is now bobsmith. Accounts are in the process of being switched over, so if your login doesn't work yet, it should become active shortly. If you still have problems in the next two to three days, please contact us at 604.982.WAGZ (9249) or info@wagzone.ca.

So check out the new site at www.wagzone.ca! We welcome your feedback as we continue to build an online customer experience unparalleled in the industry!
Pup Smarts: Helping Your Dog Say Goodbye

HuxleyThis past month Wag Zone lost one of its oldest and dearest friends when our sweet Huxley Pritchard passed away surrounded by his loving human parents and fellow poodle brother, Fergus.

It's hard to lose a pet client. It's the worst thing about working in this business. We see some of our four-legged friends every day and they leave an indelible mark on our hearts - we come to love many as if they were our own. Fergus and Huxley in particular have impacted us tremendously.

Fergus and Huxley have been daily regulars at Wag Zone since before it was Wag Zone, since way before any of us - even Shelley - have worked here. We long knew this day was coming when we would have to bid farewell to one of our 'boys'. Huxley's passing came as no surprise, given how his body had slowly been robbed of its strength despite the fortitude of his spirit. But in spite of that, the loss still hit each of us here at Wag Zone hard. As we processed our own sadness, we were most concerned for Fergus, his twin brother, who never strayed far from Huxley's side no matter how incapacitated he became. How would Fergus manage solo?

Initially, Fergus was a trooper, coming 'alive' in his own way. Able to be more active than before, when his sole mission was to keep his virtually bed-ridden companion company, Fergus flourished, mingling with the pack and even chasing balls. Then within a few days Fergus wasn't eating so well, his mom said, he seemed a bit lethargic. The grief had finally crept in.

Some are surprised when they hear that dogs can grieve, but it is not uncommon. There's no way of knowing what dogs understand about death, but many dog lovers have experienced a dog who became lethargic, upset, or even ill after a dog companion dies. This can naturally compound the grief in the family at large. It's heartbreaking, especially when you are trying to process the loss yourself. Grieving dogs can become withdrawn and stop eating or they can also become clingy. Not only are they feeling the loss, they are trying to come to terms with their new place in the pack.

Distraction is a powerful ally when helping your pet process grief. Bringing your dog with you on outings - even if just to keep you company in the car - can help lift your pet's mood. Lots of loving affection, walks and playtime not only deepen your bond with your dog, they also make life more interesting for your pet. Then, it simply takes time, just as it does with we two-legged creatures. If distraction and attention do not seem to lift your pet from the depression - especially if he or she continues to not eat - a visit to the vet may be in order. Anti-depressants can be helpful for the hardest hit pups.

Replacing the passed pet may or may not be the best thing for the family and for the grieving dog. Sometimes it's best to let everyone get through the tough bits before bringing a new pet into the environment. Then again, sometimes that form of happy distraction can be sufficiently uplifting to move that sense of loss into a place of fond memory. It's an individual choice that only each family can make for themselves.

As for Fergus? He's doing much better. He's still not 100% himself yet, but he certainly relishes his daily Wag Zone fun and is quite happy to be spoiled rotten with all our head scritches and wrassles. And it helps that his people are committed to ensuring his life is as full of love and happiness as can possibly be.

Fergus and Huxley are, and have always been, lucky, lucky dogs.

Fergus and Huxley
Heard at the Hydrant: Packages and Avoiding Tickets

All About Package Plans: Q & A

Why should I consider purchasing a package?
If your pup is a regular visitor to Wag Zone, packages are a great way for you to maximize savings. Buy nine days, get one free. Buy 17 days, get three free.

What packages do you offer and how much do they cost?
Packages are designed to offer you savings on the length of day you typically use:

10-Packs
Regular Days (6-9 hours)  -   $270
Half Days (4-6 hours)       -   $225
Long Days (9+ hours)       -   $306
 
20-Packs
Full Days (6-9 hours)        -   $510
Long Days (9+ hours)       -   $578
 
How long do packages remain valid?
Packages have no expiration date. However, if your pet hasn't visited Wag Zone in several years, we may require an additional 'interview' to ensure they are still pack friendly before accepting them back into the pack.

Which package should I choose?
If your pup likes to enjoy shorter visits, then a 4-6 hour package is the one for you. If you work long shifts and prefer your pup to play all day, then opting for a 9+ hour package will eliminate overtime fees.

What if my pup stays longer than my package type?
If your dog is on a 6-9 hour package and you pick him up after 10 hours of play, you will be charged an overtime fee of $4 plus taxes. If your dog is on a 4-6 hour plan, the overtime fee will range from $4 if the stay is shorter than 9 hours and $8 if the stay is over 9 hours.

What if my dog only stays for a couple of hours? Can you reduce my package by a half day?
Unfortunately no. Packages can only be reduced in full-day increments. You can opt to pay the regular daycare charges for a short day and leave your package days unchanged or you can simply use up a full package day. Just let us know your preference when you pick your dog up.

Can I cancel my package?
No, packages are non-refundable except in the event a dog is expelled at Wag Zone's discretion.

I have two dogs. Can I buy one package for them to share?
Packages are non-transferable and can only apply to one dog. If you also purchase a package for your second dog, however, you will be able to enjoy an additional 10% discount on that package's cost.

How can I tell how many package days my dog has remaining?
Our new online system makes it easy to track your pet's visits, reservations and remaining package days. Simply activate your online account and you will be able to view your pet's personalized calendar showing past visits, future reservations and the number of visits still available on your package. You can also ask a Wag Zone representative and we can tell you how many days you have left. 


Don't Get a Ticket!

Dog on LeashWe'd like to remind our clients that dogs should be on leash when being dropped off or picked up from Wag Zone. We have had two clients in recent weeks who had the misfortune of receiving $100+ tickets when their off-leash dogs decided to wander beyond Wag Zone's property line (the faded white parking line) while being dropped off. Most of our dogs associate the Animal Shelter with the fun of our afternoon outdoor playtimes and can quickly trot off in that direction - into the waiting arms of our friendly neighborhood by-law officers.
Woof!
 
Robina & Shelley
Wag Zone Urban Dog Retreat, Ltd.
BOGO BONZ!
Buy 1 Get 1
for 1/2 Price!
Treat your pooch to one of our fabulous 3P Naturals meaty bones
and get a second at half price! We've meal bones and recreation
bones in a wide variety of shapes and sizes to keep your pup
happily and healthily occupied. Great for teeth and mental
stimulation! Mention this coupon to grab your savings!
Offer Expires: May 30, 2010