Dascom Logo




Leading Integrator of Audiovisual and IPTV Systems
REVIEW AND REMINDER OF DASCOM SERVICE PROCEDURES IN 2011
For Critical Outages and Service Issues, please call 1.800.373.8266 ext. 2. 

  • NON-CRITICAL SERVICE ISSUES AND OUTAGES: Please send email with issue to service@dascom-systems.com and you will be contacted by the next business day.
     
  • DASCOM ACCOUNT CONTACTS would be happy to help you for non-critical issues, but for critical outages or services issues, please keep the 24/7 number 1.800.373.8266 for your first call. We have had customers experience delays because of calling or emailing their account contact or a service technician who may be unavailable. We have a service team that handles the service telephone line 24x7x365; they will contact any and all resources needed to work to resolution. 
     
  • NETWORK MONITORING SERVICES: Dascom has NMS available within our Network Operations Center (NOC). The NOC is managed by Dascom technical personnel and functions for telecommunications customers with mission-critical applications in operation 24/7/365 and accommodates varying maintenance schedules of corporate, education and medical customers. 
  • CRITICAL SERVICE ISSUES: Please call 1.800.373.8266 ext. 2 for all critical service issues that need immediate attention. These will be handled by the Dascom Service Team.  Standard service rates will apply for requests outside scope of your support contract.
------------------------------------------
Dascom Systems Group, LLC
Video Solutions Start Here
Audio, Video and Digital Broadcast Systems since 1995
2415 Ventura Drive, Woodbury, MN 55125
Main Office: 651.578.1200   Fax: 651.578.2555
Service: 1.800.373.8266 ext.2 or service@dascom-systems.com
Web: www.dascom-systems.com