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We are pleased to bring you Leadership Matters, a monthly publication designed to explore workplace issues that face today's managers and supervisors. Our topic this month is Essential Skills of Communicating. Feel free to pass it on to anyone in your organization who you think may benefit. |
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Essential Skills of Communicating
Promoting open and honest communication...
In today's world, we have communication innovations such as iPODs, Instant Messaging, Text Messaging and other technically savvy ways of communicating. However, it is the essential skills of communicating that really allow an individual to convey a message to their team that will inspire, create, and drive free-thinking and innovation.
Some Perspective
The foundation for great communication is openness. When a manager encourages the free exchange of open, honest communication, people are not afraid to offer up new ideas or disagree with an old one that could be improved. When this is done consistently by all your managers, it signals a change in your organization that brings innovation to the table. Innovation leads to better ways to serve the customer and eventually comes back to your bottom line in increased productivity and revenue.
Because of workplace diversity, managers also have to be cognizant that the way they communicate can't be a one-size-fits-all conversation. Managers have to be concerned with understanding individual team members' interests and tailoring their messages accordingly.
Great companies have managers who communicate openly and often, ask for feedback, listen, and then respond appropriately. Take Grand Circle Corp., a Boston travel company, which is one of HR Magazine's 50 Best Small & Medium Places to Work. Grand Circle defines what they celebrate as "open and courageous communication" as being willing to ask tough questions, give constructive feedback to others, and accept such feedback without defensiveness. It's one of the organization's values.
What happens when you have both innovative communication technologies and managers trained to communicate more effectively? Employees look forward to coming to work because the organization promotes good, open communication and innovation.
A Solution
Communication technology in conjunction with managers, who communicate well, will streamline work, accelerate transactions, release creativity, and empower employees. High Performance Innovation is one of the top ten forecasts of what every business needs to prepare for according to the Institute for Global Futures 2007 Global Trends Report.
Making the next step toward an innovative culture means you need to train your managers well. "Essential Skills of Communicating" is one program from Vital Learning that can help you to have a high performing, innovative organizational culture by:
The Leadership Essentials Series is designed to meet your training and budgetary needs. Want to learn more about "Essential Skills of Communicating" or the complete Vital Learning leadership development curriculum? Available in Classroom, Online, or Blended delivery options, the Vital Learning curriculum includes the following essential topics:
- Delegating - understanding when to use delegation and how to make it motivating
- Disciplining - understanding how to discipline others to eliminate problem behavior
- Complaints - being able to effectively manage complaints
- Coaching - knowing how to productively coach job skills
- Project Management - being able to run projects, both on-time and on-budget
- Conflict - understanding how to successfully resolve conflict
- Hiring Winning Talent- knowing what to do to consistently hire the right talent
- Providing Feedback - understanding how to establish performance goals and standards and give feedback
- And more...
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TheLearningEngine.org and MyExecutiveCoach.net are divisions of N. E. Fried and Associates, Inc. with offices in California and Ohio. We've proudly served over 1500 clients and are pleased to serve you.
Sincerely,
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N. Elizabeth Fried, Ph.D.
President
The Learning Engine |
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