Michael Spikes, Operations Manager

I can't tell you how panic stricken I get when I see the "service engine soon" light appear on the dashboard of my car. I envision a downward spiral of repairs, lost time, and questionable mechanics all eventually spelling doom for my wallet and my car. In reality this light serves as a warning that, if heeded, lets you fix a minor issue BEFORE it becomes a major problem. If only you could make a light for your business, hmmm ...

I like to think of customer service as that little maintenance that when done right and on time will keep your company or business running for the long haul. Often, when a company receives a complaint about a problem with service they evaluate the issue and try to fix a problem. To me, this is fine except if you wait until you hear about an issue you may find that the issue is bigger or even systemic and now has become a major problem.

I think that a better approach should be to continually evaluate your business. Try to find the weak spots in your organization. They may not be apparent; it may be people, processes, products, services, prices, or even you! Trying to anticipate the needs of a customer will go a long way in how you are perceived and the overall experience that they have with your company. In a world where price and products can be comparable across companies, service is your real chance to be different from your competition. Plus, there is never a downside to providing great customer service.

Anne Mangiante, Office Manager

Whether you make one or not, New Year's resolutions don't have to feel so binding and limiting. One great resolution this year is archiving your digital photos. How many times have you turned you camera on and said to yourself 'Gosh, I really need to print a copy of this great photo for Aunt Sally?'

We all do it, I leave photos on my camera forever and I even work in the photography industry! However, this year I am determined to create better memories, not just for me, but my family and friends. How do I plan on doing this you ask, 2 simple words Photo Archiving. Many of us take for granted that the photos on our cameras will always be available to us. But, what happens to those precious memories if you lost your camera or if it broke? They are gone forever, UNLESS you have been archiving your photos on a regular basis.

Depending on how many photos you take a week or month, get into a routine of say every 2 weeks that you sit down for 5 minutes and transfer your photos to your computer or other backup device. Once you have loaded the images you can select the ones you want to print and give to family or friends.

It is never too late to start a great resolution!

Philip Powis, Account Manager

Phil joined our team in 2007 as a part-time photographer. After only a few weeks, he was moved to an additional position as Production Coordinator. Prior to coming on board, Phil was involved in the music business, primarily doing concert promotion and artist management. In 2008, Phil was promoted to Account Manager. Currently, he oversees the planning, execution, production, and final delivery of our products and services to our customers.

Elise Mann, Production Coordinator

Elise joined the company in 2005 as a cashier/office assistant, primarily for sports events. Her duties primarily were on-site assistance at events, customer support, and production. After nearly two years, she was promoted to the Event Coordinator position. In 2008,, she began a new position as production coordinator. Her primary duties currently include overseeing the production of products and services, helping to manage the office databases, filing, assisting with production, sales, customer service, entering data for orders, and assisting with photography at events.

• Gene Mangiante, President
• Michael Spikes, Operations Manager
• Anne Mangiante, Office Manager
• Amy Price, Sales Representative
• Philip Powis, Account Manager
• Somers Gardner, Staff Photographer
• Jana Pate, Greek Coordinator
• Elise Mann, Production Coordinator
• Anna Beth Drinkard, Office Assistant