Greetings! "In God we trust, all others bring data." W. Edwards Deming (Attributed) Deming was the quality and statistical process control guru of post-war Japan and then America. His goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processes, which would in turn improve quality control.
He espoused a 14-point management theory to improve process, thereby improving people and profits, i.e. outcomes. One such measure, "Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs", encourages us to measure, analyze, improve and measure again. In workers' compensation claim management, there are many variables that impact claim outcomes. From paper and process to injury and treatment to height and weight, we must weigh all factors in determining the course of action. At every step, it is our responsibility to improve an injured workers chance for recovery. Truly, we are in a noble business! By Benchmarking for Success, we can see how the National WorkersComp Clearinghouse brings comparative data to the fore. Measure, analyze, improve and measure again to Positively Impact Claim Outcomes. In short, doing things right and doing the right things. |