News from Modern Piano Moving

Modern Piano Moving

"We Love What We Do and it Shows!"

October 2010 Newsletter

Issue: 4

Modern Piano Moving Newsletter

Greetings!

The leaves are falling and the seasons are changing. Everyone at Modern Piano Moving would like to say thank you for a great summer!

Within the last few month we have transitioned well from the peak season to our more routinely scheduled trips. We have been averaging five crews on the road for our national moves and continue to streamline our operations by building smarter routes that accomplish three primary goals:

1. Reducing total riding miles for each piano
2. Provide customers accurate timing updates as they become available
3. Living up to the high quality reputation that has made Modern Piano the national choice for long distance moves.

We set our goals after obtaining feedback through our customer service surveys that were conducted at the completion of each move. The results of the surveys taught us that the smallest of things can often make the biggest difference. Going the extra mile on a move or calling the customer just to check in can sometimes provide much needed relief to a customer. After all, many of them are moving their most prized possesion, even if only sentimental in value.

Results of our surveys can be viewed on our website by looking under Surveys and Testimonials

We wish you the best for the upcoming fall and winter season and hope to hear from you soon!

Best Regards,

Derek Duffy
Sales Manager

Chicagoland Forklift Piano Move

Modern Piano using the fortlift to bring piano out through a balcony

In August 2010, the crew of Troy, Coty, Patrick and Travis put their heads together for a rather unique pick-up of a Yamaha parlor grand piano. The steps coming out of the house were simply too narrow and tight for the piano to navigate safely through. The only way the piano could be removed was through balcony doors. As the alleyway and powerlines would have been an issue for a crane to access the piano, the next best option was to use a forklift. Prior to our crew's arrival, Modern Piano coordinated the forklift to arrive at the customer's home.

Click on the photo to read about this special move and other special moving requests and stories!

A recent delivery of a 9' concert An Elton John signed red

to Wisconsin (from Arizona). concert grand that moved

from Florida to California.

Employment Opportunities
Do you know any piano movers or CDL Class A drivers looking for a career change? Mention Modern Piano Moving! We are always looking for good people to help our growing business succeed. For further questions and inquires please call 1-800-737-5600 (x104) or email Devin at devinj@modernpiano.com

Are you a piano tuner, technician, store, or music instructor?

Take advantage of free advertising by becoming a Modern Piano Moving Affiliate. Enjoy the benefits of affiliate pricing, link exchanges and a search database where visitors on our site can find your information. We receive thousands of calls each year asking for recommendations in the area and this is a great way to have your name known, and for free! Contact Jennifer at jennifer@modernpiano.com or Derek at derek@modernpiano.com for more information on this program.

In This Issue

Management Letter

Chicagoland Forklift

Featured Members

Rick Jones Pianos

Beltsville, MD

For 27 Years Rick Jones Pianos has specialized in bringing you the biggest selection of used and new pianos to the greater Washington-Baltimore area and the entire U.S.A.

One of the first signs you see when walking into Rick Jones Pianos reads: "Welcome: Please Touch Everything". More cannot be said with how relaxing and comforting it is to come in and feel at ease with no pressure. Rick Jones offers guarantee and warranty on all new and used pianos. Videos and demos are available on each and every piano. Rick Jones Pianos is definitely worth checking out if you are looking for the best bang for the buck!

Featured Members

Onofrio Piano CoDenver, CO

."One Family, One Product, One Century"

Onofrio Piano Company was founded in 1900. Generations down, the same family is still operating one of the regions most respected piano stores. Since its foundation, Onofrio Piano has been one of Colorado's largest and oldest piano stores. They offer ALL piano services and ALL of their in-house technicians are registered with the Piano Technicians Guild.

One of their slogans, which is one of our favorites also: "The disappointment of poor quality lingers long after the sweetness of a cheap price is forgotten" In the piano industry, this is simply the truth.

We salute this company for their strength, passion, diversity of service and the remarkable ability to provide continued service over the past 110 years and wish them a prosperous many many more.

75th Anniversary

Derek Duffy

derek@modernpiano.com
Modern Piano Moving