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| ESB Holiday Newsletter "Unparalleled Environmental Laboratory Services" |
| Volume 1, Issue 3 |
4th Quarter 2009 |
ESB Customer Service Survey Results Are In!
At ESB, our goal is to continually provide customers with "unparalleled environmental laboratory services." As part of that process, our staff recently surveyed clients to get their feedback on how we are doing. The results are in. When asked to rate their experience with our Field Department personnel the average ranking was an impressive 4.9 out of 5. In customer service, our Project Managers and Laboratory Director were ranked 4.7 out of 5. These scores reflect our commitment to providing clients with excellent customer service both in the field and in the lab. 
Notable comments on the survey were:
"Your Field Staff is very efficient and a pleasure to work with."
"I have a GREAT Project Manager who responds to all of my inquiries really quickly."
"Your services are great. I will use you in the future."
"Our Project Manager provides us with excellent service and always answers our questions."
"We have been impressed with the quality of your work."
"Babcock reports are great!"
Thank you for taking the time to provide this valuable feedback. It will help us continue to provide high quality results and excellent customer service that you expect from our laboratory. |
Stormwater Contamination - A Slick Problem
 Although not particularly toxic in and of itself, Oil and Grease (O&G) is a key indicator of pollution in storm water runoff. In the environment, Oil and Grease has many deleterious effects. In sewage, it hinders the proper operation of the water treatment facility. In storm drains, it makes an efficient "cover", preventing aeration and providing a food source for bacteria -- leading to anaerobic conditions.
Click here to read more about Oil and Grease. |
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ESB's Allison Mackenzie Wins Spirit of the Entrepreneur Award
On November 18th, 2009 Allison Mackenzie, ESB's CEO, received the Service Industry Entrepreneur Award sponsored by the Inland Empire Center for Entrepreneurship. The 7th Annual Spirit of the Entrepreneur Awards, presented by California State University San Bernardino, recognized the Inland Empire's top business leaders in eight categories with over 100 nominees. 
An audience of over 500 business and community leaders gathered at the Riverside Convention Center to celebrate and honor eight Inland Empire entrepreneurs, an event recognizing the leadership, innovation and business acumen of entrepreneurs.
"Entrepreneurs are the innovators and driving force of our economy," said Mike Stull, founding organizer of the event and director of Cal State San Bernardino's Inland Empire Center for Entrepreneurship. "The entrepreneurs honored at our event not only contribute significantly to our local economy, but they also serve as an inspiration to future entrepreneurs."
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Have a question? Let us help! Submit your lab related question and we will feature the answer in a future newsletter. |
Lab Tip of The Month
Plan Ahead for End of the Year Sampling
With the calendar year coming to an end, it is important to make sure you plan ahead to finish your sampling requirements before the holidays as the lab will have fewer hours of operation (see holiday schedule below). If you need your reports by the end of the year, make sure you submit your samples no later than mid-December. If you need to order sample containers, please contact your Project Manager. You can also visit our website for more information about sample containers, hold times, etc. |
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Employee Spotlight On . . . Carol Kase
 Carol Kase has been a member of the ESB team for the past 24 years. She began as an analyst and later became a supervisor. She is now the Microbiological Laboratory Manager. Carol has her Bachelor's of Science Degree from the University of California, Riverside.
Carol spends her free time working on her house, cooking, or enjoying anything NASA or Star Trek related with her friends. |
Holiday Schedule
ESB will be closed the following days this holiday season:
December 24th & 25th
January 1st, 2010
Other holidays that will be observed in 2010 are:
Labor Day (9/6)
Christmas (12/24-27) | |
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Document Update
The Sample Preservation and Holding Times document on our website has been updated! Visit our Forms & Documents page to view the new version. |
Contacts
For more information about our lab services, please contact:
Cyndi Moore x262
or Tiffany Hudson x253
or visit: www.babcocklabs.com
E.S. Babcock & Sons, Inc.
6100 Quail Valley Ct.
Riverside, California 92507
Ph: 951-653-3351
Fax: 951-653-1662
ESB provides accurate analysis of drinking water, wastewater, groundwater, stormwater, soils and hazardous materials. ESB's goal is to produce the highest quality data with award-winning customer service and competitive pricing. |
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ESB Green Tip
Make Your Own Wrapping Paper!
Most mass-produced wrapping paper you find in stores is not recyclable and ends up in landfills. Instead of using this type of gift wrap, here's a great chance to get creative! Wrap presents with old maps, the comics section of a newspaper, or children's artwork. Or use a scarf, attractive dish towel, bandana, or some other useful cloth item. If every family wrapped just three gifts this way, it would save enough paper to cover 45,000 football fields. | |
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