Solving the Puzzle May Be Easier Than You Think!

  

 This 3-part course will teach Business Leaders and HR Professionals about the issues tied to conflict in the workplace. Participants will be challenged to explore the strategies presented for handling and resolving workplace issues that affect teamwork, productivity, morale and turnover, and to learn ways to apply these strategies and techniques into their own organization or workplace.

Through the Program Attendees Will:

• Develop techniques to improve skills in communication, handling investigations, and dealing with difficult people.  
• Become familiar with the 6 critical components of successful dispute resolution.     
• Advance their ability to express themselves so that they are heard and understood.    
• Gather insight about the unhealthy assumptions people make when experiencing disagreement - and ways to challenge them.
• Learn techniques for resolving inter-personal disputes and preventing workplace conflict.  
• Discover strategies to encourage constructive change in others and deliver results.

This Program is Essential for Your Organization if:  

• Workplace tensions are affecting performance 
• Communication has broken down between key people or within teams
• A staff member's behavior undermines productivity or hampers morale
• One or more individuals causes staff to walk on eggshells
• Employees have formed divided groups or teams  
• During investigations, it's difficult to get complete honesty
• Poor communication results in frustration, confusion or tension

This program has been designed for human resource professionals, employee relations specialists, small business owners, managers, supervisors, business consultants, Chief Operating Officers, Chief Administrative Officers, and those interested in enhancing their skills in managing workplace relations.

in numerous business and professional journals. In 2009 she was also honored by the San Fernando Valley Business Journal as a "Top Human Resource Professional" for her work with businesses.