 Candice Gottlieb-Clark President, Mediating Solutions ____________________ |
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Current Events
Learn & Be Inspired
Being "people focused" may mean you're the last to know about technological innovations. Here's a link to help keep you up to speed - it's from the recent Consumer Electronics Show held in Las Vegas Consumer Electronics
President Obama gave an inspiring speech at the memorial service for the shooting victims in Tucson which included this excerpt:
"Rather than pointing fingers or assigning blame, let us use this occasion to expand our moral imaginations, to listen to each other more carefully, to sharpen our instincts for empathy, and remind ourselves of all the ways our hopes and dreams are bound together."
Powerful words. Click below to read his full remarks:
Obama's remarks in Tucson
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More Ideas and Great Articles to Read
Is your company rewarding the wrong behaviors? Do you have a Pay-for-Performance Culture?
Pay for Performance O.C. Tanner sends out a weekly "Esprit de Corps" email with smart ideas for improving teamwork. Read their latest or sign-up here.Carrots.com
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What do YOU do when Conflict is Out of Control?
Conflict may be unavoidable, but our Peace-Maker Training webinar series is designed to help you improve the way you manage difficulties in the workplace.
Our next program begins on February 1st and has been pre-approved for 3.0 general recertification units by HRCI.
 This seal is not an endorsement by HRCI of the quality of the program. Early bird pricing ends soon. REGISTER NOW!
Topics covered include:- Getting Honesty during Investigations
- Creating Conflict-Free Communication
- Dealing with Difficult People
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Greetings!
Happy New Year! As we promised, you'll notice our newsletter reflects a few changes including:
- Links about current events
- Articles we think you'll enjoy
- Websites we recommend
As always we have included our own article (regarding team building), information on our up-coming Peace-Maker Training webinar series and details about my speaking engagement with PIHRA District 1 on January 19th. We hope to keep you invigorated and informed through our newsletter and invite you to share your ideas and feedback with us! We look forward to being your preferred source for improving workplace dynamics.
Wishing you a great start to a great year!

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Five Indicators of Great Teams
Have you read Patrick Lencioni's best-seller The Five Dysfunctions of a Team? I find it to be a terrific guide for creating great leadership, teamwork, and group cohesion, but I also imagine where the most doubts are raised. Below are some of the more controversial behaviors that Lencioni encourages - along with my brief explanation about its purpose, value and importance.
1. Team members are passionate and unguarded in their discussion of issues.
We think we want and encourage such debate, but how often do meetings instead involve polite exchanges, quiet attention, and only cautious questioning? A truly provocative and open discussion makes it possible to learn about problems, ask for details, offer ideas, and present challenges. All of which ultimately improve decision making and problem resolution. If your meetings are ruled by polite behavior, chances are your team is not fully engaged.
2. Morale is significantly affected by the failure to achieve team goals. Consider high-morale as the workplace equivalent of high self -esteem. In neither arena can the sense of self-worth be given, instead it must be achieved. While we want our teams to experience high morale - having lowered morale due to problems or failures is not only normal, but healthy. It pushes teams to work harder to create a successful outcome. Morale is affected by our sense of purpose and remains high when we feel we are on the right path and making progress.
3. Team members are deeply concerned about the prospect of letting down their peers.
Consider this as a healthy form of peer pressure. When staff feels Read more
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Home Owners Association Corner
HOA Living - Orientation Webinar It's almost here! And it's FREE!
We have been diligently at work creating a brief and informational webinar about Community Association living and home-ownership.
It's perfect for those new to Condo/Association living, or for those considering their first purchase in an HOA.
This free program is intended to provide an overview of the CC&R's, as well as a breakdown of the roles and responsibilities of the Board, Property Managers, and Community Attorneys.
We hope you will help us to promote this webinar once it is finalized!
To be notified of it's release, please email us! ________________________________________________________
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Workplace Conflict - Speaking Engagement
Are the Issues Caused by a Crisis or
Have Problems Become Chronic?
On January 19th, Candice will be the featured speaker at PIHRA District 1 on the topic of Conflict Management as it relates to both crisis and chronic level issues.
The presentation will cover:
- Strategies for managing chronic and crisis issues
- The affects of problem solving style on interpersonal conflicts
- The "bottom line" impact of unresolved issues
The lunch meeting is held at the Wilshire Grand hotel. To attend, use this online reservation link or call 310-550-5747 ________________________________________________________
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Thank you for reading our Newsletter! If you enjoyed it, send it on to others. To be added to our email list, please contact us.
If you have any comments or questions, or if we can assist you in any way, please contact us.
Mediating Solutions
11684 Ventura Blvd. #239
Studio City, CA 91604
(818) 400-5670
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