Greetings!
While I am often asked about the most common problems I see
in working with businesses, I doubt it will surprise you to learn that most
problems stem from issues related to communication. In fact, it is probably a concern in
your workplace as well. The challenge
then is in identifying what communication issues are creating a problem.
Communication problems stem from a wide variety of issues,
with each situation as unique as the persons struggling with it. As a result, uncovering the exact cause of a
breakdown and finding the right steps for improving the situation frequently
requires the services of an expert.
To
help you in your efforts of finding and resolving such problems, I will
selectively focus on three of the top underlying issues that lead to a breakdown
in communication and damage working and interpersonal relationships.
1.
Style of communicating - People who operate in a
confrontational or avoidant manner unintentionally create a collapse in
communication. Their communication style
may actually lead to bullying or overpowering their cohort (confrontational
behavior); or in contrast their discomfort in communication may lead to a
failure to share vital information or concerns (avoidant behavior). Each style is problematic on its own, but put
two persons of opposing styles together and the situation become much more
damaging. Adding to the problem,
communication styles are deeply ingrained and not easy to change.
2.
Hoarding information - Often times people share
only a portion of what they know. This
may be done to save time or to limit the knowledge of the recipient. This communication malady is usually a
top-down problem as it correlates with a desire to maintain power. At a minimum hoarding behavior impacts
teamwork and productivity as information and awareness of the "big picture" are
compromised. Over time this behavior
erodes trust, leading to other costly problems.
3.
Rumors and Reputation - Expectations color our
behaviors. Therefore a preconceived
notion, a history of bad experiences, or other similar circumstances will
change the way we view a person. If this
is someone with whom we must work and communicate, our beliefs about the other
person can easily create a roadblock and affect the business itself. When rumors or reputation are at play the
listener often hears more (or less) than the speaker is actually saying. S/he may infer other non-communicated details
as well.
By identifying the cause of communication problems, you can begin staging improvements, ultimately creating a happier, healthier, and more productive work environment.
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