Candice Gottlieb
A little bit about us......
Mediating
Solutions
offers a variety of services that are beneficial to individuals and necessary
for businesses. Our primary consulting options
include Mediation, Coaching and Training, with the focus of our services being
on improving communication, teamwork, and productivity.
We are proud of our skill and reputation in
being relationship oriented, meaning that we seek to provide services that will
improve functionality and cohesiveness - not severe ties.
Please contact us for
a free consultation and find out how Mediating Solutions can help your business
thrive!
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Mediating Solutions
11684 Ventura Blvd. #239
Studio City, CA 91604
(818) 400-5670
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Q & A with Candice
Q. An executive in our company is retiring, and
we'd like to promote a very capable member of her team to fill the position. The problem is this staff member doesn't
exude the necessary leadership or people skills that his new role will
entail. How can we address this
situation without offending or embarrassing him?
A. The
focus in this situation should be on the promotion. Chances are this employee will feel honored at
being afforded such an opportunity and will be interested in hearing all about his new role. This is the
perfect time to address development needs.
Within your discussion of the new duties of the job, emphasize the
importance of strong leadership, communication skills, or other general
elements of the job, then segue the conversation to the "next steps" in the
promotional process. Those steps would
naturally include updates to HR paperwork reflecting the new job title and
the changes in salary/benefits information.
It would also include a thorough discussion of new job responsibilities,
training needs and "development strategies" for preparing him for this
new role. At this step, you candidly
note the coaching or leadership development program you plan to have him begin
as (or prior to) he takes on this new position.
Have your own question?
Send us an email and we'll get back to you with an answer promptly. You may even see your question featured here in an up-coming edition!
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Hello Valued Business Partner
This edition of our
newsletter focuses on the challenges of conducting business in a tough economic
and political market. Our featured
article is part 1 of a series about the subject and focuses on the benefits
of spending money on your employees/business during this economically
challenging time. The tips and tools
section offers some suggestions for handling clients who pay late, and our
Q & A column centers on issues related to communicating about "coaching
needs" with existing staff.
Each quarterly edition will
include a fresh article, helpful tips and tools, and other information vital to
businesses and employees who value a healthy and productive work
environment.
We hope you find this
edition to be inspirational and thought-provoking. Please feel encouraged
to forward this email newsletter with your friends and colleagues.
Wishing you business
success and a terrific 4th of July!
Candice
Gottlieb
President,
Mediating Solutions
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Now is the time to
act!
Top Shelf Ideas that affect
the Bottom Line
In times of
uncertainty many of us stall out - waiting for a sign of what's next.
Given our current economic and political state, this behavior has become
increasingly prevalent in the business community. I suggest
that now is the time to act, not stall out. Here are four reasons why:
Staff
feel safe - As the media announces more lay-offs and increasing
unemployment, your staff are likely to be concerned about their paycheck
and their job. By maintaining the
company plan for training, development, coaching, etc. you silently
reassure your staff that their jobs are safe.
Staff
feel rewarded - Investing in your staff not only reassures them that they
have value to the company, but also provides them with new skills that
enhance their own worth.
Clients
see you as successful - We may root for the underdog, but we do business
with the champ. The messages you
send when making choices that strengthen and enhance your business
and workforce is that you are
the champ. Make that statement and
others will flock to you.
You
outshine your competition - Bold
decisions to grow or enhance your business, will instantly make you
look stronger and more capable than those who lay stagnant. This competitive advantage extends as
you begin to capture clients and talent from the outside, while retaining your
own.
Be sure to check our fall newsletter for the next article in this series.
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Tips and Tools
Getting Customers To Pay In A Tightened
Economy
1. Open communication is key - When
addressing difficult issues be up
front with your clients. Let them
know that you are aware that in this tightened economy some businesses are
delaying payment for services. 2. Ask relevant questions - Find out
if their business has been impacted and allow them to share details of
their situation. 3. Normalize the situation -While you
should never compromise client information, letting your client know that
he/she is not your only client affected may be helpful.
4. Do no harm - Like the Hippocratic
oath of a medical doctor, "First, do no harm" - in other words be cautious
as you speak. Regardless of the
situation, avoid making comments that criticize or demean. Do not offer financial or business
advice unless asked for it. Both
have the effect of kicking someone when they are down - a sure fire way to
destroy any relationship. 5. Share your experience - As you
normalize their situation, share your own.
How have late payers impacted your business? 6. Provide Options - In conjunction
with sharing your experience, tell your client about the decisions your
business has made to help in this situation. (If your business has not already done
so, this is a critical step).
Options may include a structured payment schedule, reduced billing
for payment in full, or even bartering options. 7. Inform of Penalties - In
connection with your discussion of "Options", explain any penalties that
will accrue if your client does not follow through with his/her adjusted
payment schedule. Be consistent in your
follow-through. 8. Discuss time-frames - Chances are
this flexibility for payment is intended as a temporary measure. Let your clients know this. Similarly, before eliminating such a program,
offer clients sufficient warning and ample time to prepare for the return
of your standard billing/payment practices.
By openly discussing the situation
while providing options and guidelines, you demonstrate a sincere concern for
your clients while still maintaining a respectful and professional
relationship. |
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Thank you for reading our Newsletter! If you have any comments or questions, please contact us!
Mediating Solutions
11684 Ventura Blvd., Ste 239
Studio City, CA 91604
(818) 400-5670
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