Support Services Highlight
Mapped Drive Disconnection
There are times that Windows will disconnect from the mapped drive that was setup for the Viewstations to see the Metron Database on the main computer.
Please take the following steps if this happens:
Check to see which database is active. It should say the name of the database you want to see on the main computer (in this example we used "NHAH Database") but may say "Default" (see image above) if the Windows mapped drive lost connection and Metron was open at that time.
If you see "Default" listed, click the drop down arrow and choose "NHAH Database". You will either get connected to the database or receive an error that it could not connect.
If you could not connect, right click on the Start button (or Windows symbol) in bottom left corner of Windows Desktop and choose "Explore" (or "Open Windows Explorer")
Look for the mapped drive labeled (M:) and click on it to reestablish the network connection (See image for a sample of mapped drives.)
Again, click the drop down arrow and choose "NHAH Database".
If you are still unable to connect, make sure that the main computer is on a repeat process.
If a connection is unsuccessful, please call Metron Support at 877-638-3868 ext. 8 for support.