| Recent Article published on the topic regarding a Buffalo Non profit organization...
A Buffalo non profit organization recently terminated five employees after the posted comments on face book concerning their working conditions, including workload and staffing issues.
It was stated that after a co-worker overheard another criticizing other employees for not doing enough for their clients, that employee posted those allegations on face book. Such a post received responses from other employees regarding their job performance and who also criticized working conditions as described above. All who participated in this social media exchange were terminated on the basis of harassment of the employee who made original post.
It was found in a court hearing that such a discussion was "protected concerted activity" within the meaning of Section 7 of the National Labor Relation's Act (NLRA). Such a form of sharing opinions was simply considered "communication among co workers". Court ordered rehire of all terminated employees with back pay.
PREVENT POTENTIAL BAD "PR", MOVE TO IMPROVE EMPLOYEE RELATIONS!
One way employers can reduce the likelihood of such a negative stream of communication on face book or otherwise, is to be more proactive in employee engagement. Listen to your employee concerns. Take the time to find out the realities of their work world from their perspective. This approach is one that I take with all of my clients as I assist them with facilitating employee focus groups and addressing employee relations issues.
Value your staff, value their input, consider modifying procedures and policies to make the work environment...employee friendly. Even if you can't make all changes desired, active listening goes a long way. When employees feel valued and "heard"...they typically won't seek other methods to communicate their frustrations.
JBM has worked with many clients to develop work plans for their staff that involved employee engagement at all levels. We all know that if we feel we have a role in how we approach our work, we are invested and more connected to our place of employment. These written plans have a goal of working more effectively, efficiently, improving communications and encourage collaboration...all known to improve work performance overall!
For those clients that focus on employee engagement..it works... improving morale, the work environment and overall performance!
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