1.  Use clear, meaningful subject lines

2.  Target the audience carefully, sending information only to those individuals or groups that "need to know".  Avoid using "everyone" emails!

3.  Email is not the proper method of communicating matters that may be construed as negative feedback or complaints.  Face to face discussions to resolve such issues is always best approach.

4.  Signature section must be clear as to who submitted the email

5. Never forward another person's email without permission to do so

6.  Use "read receipt and request delivery" sparingly

7. Always proof your messages

8.  Avoid overuse of "high priority" option

9.  Avoid Internet jargon and abbreviations

10. Close email as you would other business letters even if just "thanks for your time"

11.  Never use capital letters as it is received as "shouting"

12.  Confidential information should only be sent if you have encryption software

13.  Do not send licensed materials or programs

14.  Watch your "tone"

15.  Do not write anything you would be uncomfortable with is posted for the public to read!