Neil sat opposite me in my office. The hollowed-out stare and chewed-to-the-quick fingernails told me this was a man who probably hadn't slept or eaten much in days. As the 29-year-old CEO of a highly successful tech firm, he was at his wits end. The company he helped to create was undergoing explosive growth that had caught him by surprise, requiring a new infusion of venture capital, dozens of new hires and a major company restructuring. He missed the good old days, he told me, when it was just him and his partner working from his Brooklyn apartment. "I don't get it," he confessed. "This is what I always wanted. I just wish I knew what the hell I was doing!"
Lots of very successful and accomplished people feel this way some of the time. Or maybe all of the time. They are troubled with high levels of self-doubt and anxiety about their own abilities. Some even believe they are "faking it" and live in terror of actually being "found out." I remember reading an interview with Jodi Foster some years ago. She had been acting in movies since she was nine, and had just won an Oscar for her role in The Accused. And yet she couldn't shake the feeling of fraudulence. "I felt like an impostor," she said. "I kept thinking that some day they would find out I didn't know what I was doing. I didn't. And I still don't."
Look, it's okay to not know what you're doing sometimes. We all, to some degree, feel uncertain at work. A lot of our time is spent developing workarounds and elaborate coping mechanisms to pretend that we do in fact, know what we're doing. (Wall Street has developed this to a fine art. Too big to fail? Yeah, right!) Yet most people, if they're honest, will probably tell you it's about fine-tuning your instincts, a good deal of luck and educated guess work. The fact is that we cannot avoid not knowing, because life is full of surprises. But what we can do is learn to quiet the impostor that lurks within.
If you don't understand something, own up to it, and seek out those who do. It is not a sign of weakness to ask for help when you need it, it is a sign of intelligence. And most people are flattered to be asked for their "expert opinion." Years ago when I was a recruiter, I watched a lot of people interview for jobs they were clearly not qualified for. That's okay, I wasn't necessarily qualified to be interviewing them. But given the choice between two candidates - one who was 100% certain of everything, and another who said something like "I may not know the answer to that, but I know I can find out, and I'm a quick study" - guess who always got the job?