GB logo (black)

 E-bulletin
 

September, 2010 - Vol 2, Issue 12
CRC - are you prepared?
WIth the CRC submission deadline looming (30th September), do you need help in getting ready?

We've been working with several clients to help them successfully negotiate what is undoubtedly a complicated process and to put the framework in place for the Evidence Pack, data collection and reporting.

If you are struggling with any aspect of this new legislation or haven't already gathered together everything needed for your submission, give us a call to see how we can help.

Drop Simon an email  or call 020 7494 0565 to find out more.
Follow our blog
Click here to check it out and let us know what you think.
 
Add a question to CCI
Have you just launched a new product, created a new campaign or just want to find out what concerned consumers are thinking?
 
Add some questions to next month's Concerned Consumer Index and get the answers you are looking for.
 
Questions can be added on any topic and at any time. We also have a number of sector focuses which are listed below.

Sept - Electronics
Oct - Clothing and fashion
Nov - Fast food and coffee shops
 
Email David for more information.
About the Concerned Consumer Index
The Good Business 'Concerned Consumers Index' provides an accurate and up-to-date understanding of consumer opinion related to social, ethical and environmental issues.  
 
What issues do people really care about? Which companies do they think are responding to them best? What matters most to them? The Concerned Consumer Index will tell you. It acts as a regular bellwether of opinion, facilitating strategic decision-making in this ever-more important part of business life. 
 
It also includes a set of filter questions that identify 'Concerned
Consumers' - the 46% of the population that actively factor social and environmental issues into their purchase decisions. They're the proactive mainstream of ethical consumption. 
Join Our Mailing List!
Greetings!
I thought that the summer was supposed to be a bit of down time, before September comes in and we start gearing up for the rest of the year. This year it doesn't seem we've stopped and it sounds like plenty of you have had the same experience.
 
Hopefully being busy means business is picking up and, if the latest Concerned Consumer Index figures for the energy sector are anything to go by, consumers are certainly feeling more positive. In this month's CCI, we saw  consumer confidence in the sector's commitment to climate change jump from 17% in 2008 to 40% this year. That's the biggest leap in confidence we've seen in any sector. And it shows that the sector's activity in recent years is really cutting through to consumers and has changed their opinions.

The next challenge for the industry is to make sure it doesn't squander the opportunity created by rising confidence and manages to keep its activity levels up and keep finding new and innovative ways to really tackle its issues and create real progress. The imminent launch of the world's largest windfarm off the coast of Kent, which cost over £750m to build, has 100 turbines and which will produce enough electricity to supply heat and light for 200,000 homes, certainly won't harm that ambition. Let's hope there is more to follow.

While we found that consumers are becoming a little bit more confident that we're going to meet our energy targets (39% of consumers think the UK will reach its 2020 renewable targets, up from 31% in 2008), however, Lord Turner, the chairman of the independent Committee on Climate Change, remains unconvinced. In a recent letter to Chris Huhne, the Energy Secretary, he calls for a "step change" in government policy to secure the £150bn of infrastructure investment needed  if Britain is to meet its 2020 renewable energy targets.

What's interesting is that now energy production is no longer the preserve of the big energy companies. With the development of the feed-in-tariffs suddenly we all have the potential to generate our own energy (whether it is solar, wind, biomass or even anaerobic digestion), not only reducing our company's carbon footprint but also potentially making sustainability pay by selling the excess back to the grid (in the first two months the feed-in tariff has paid out over £180,000).   

And while we're on the subject of carbon reduction, with many of you no doubt ploughing through the complicated process of Carbon Reduction Commitment submissions (to meet the 30th September deadline), remember we're always available to provide that extra pair of hands or perspective to ease the pain and avoid the fines (something we're already doing with a number of our clients). Drop us a line if you want to find out more.

Clearly there is a need for the right frameworks to stimulate innovation, but generating energy (certainly in the travel industry) in innovative ways doesn't have to wait for the government policy and regulation.  In Scotland scientists searching for alternatives to oil have found a method for producing biofuel from whiskey, which actually produces 30% more power than traditional bio-ethanol. Now that's one for the road. Hydrogen fuelled cars from Leicester might also be another game changing innovation - check out my latest blog to find out more.   
 
Whiskey for cars. Well then, why not algae for planes? That is certainly what Richard Branson is hoping for. Earlier this month he joined Unilever in helping raise $60m for a company called Solazyme, that aims to use algae to produce an alternative to jet fuel (amongst other things).
 
These are the sorts of solutions which we're going to need. They're creative and inspiring and they act to tackle the root cause of the problem. Much better than simply hoping consumers will offset the carbon from their flights once it's been created for all sorts of reasons, not least the fact that consumers aren't playing game. According to a recent study, from the Civil Aviation Authority only 7% of flyers are funding green energy projects to offset the carbon emitted on their flights - choice not ignorance as over half (54%) of those questioned knew what the practice meant.
 
Dealing with the root cause of issues is certainly something that the banking sector needs to do to rebuild public trust, so badly damaged by the recent financial crisis. And one might think that selling its products to consumers in a responsible and transparent way might be the place to start. Its therefore rather disappointing to find that in the first six months of this year there were a record number (over 80,000 in the first six months) of new complaints about financial providers (and the State-owned Lloyds Banking Group topping the list). Payment protection insurance seems to be the main culprit, and allegations of the mis-selling of this product have been around for a while.  If the sector is serious about rebuilding its reputation it needs to get back to basics and focus on the most fundamental corporate responsibility, serving its customers.
 
As we always say, responsible business is all about how you do business. It's by running a business in the right way that you contribute to society, not by doing some 'giving back' on the sides. Of course that's not to say that charities aren't hugely worthy of cash - from individuals and businesses (who've got the basics right). So it is good to see that despite the recession 73% of us are still donating to charity, and that the UK has reached 8th place in the world rankings, according to a recent survey of 195,000 people in 153 nations. Clearly still a bit more to do to catch the Aussies and Kiwis at the top of the table though.
 
With budget cuts imminent it will be interesting to see how the next few months pan out. Let's hope we don't lose the consumer confidence we have seen emerging or the growing corporate commitment to sustainability.
 
Our next Concerned Consumer Index focus will look at the electronics sector. Will Apple's shine be tarnished by its refusal to join O2's phone eco-rating scheme or will Sony's latest crowd sourcing initiative make consumers think differently. Look out for next month's CCI to find out. If you would like to see more data from our most recent  surveys on the car, energy or mobile phone sectors, or want to find out how to add your own questions to the next one, please email David on david@goodbusiness.co.uk.

Until the next time.

Best wishes,
 
Giles signature

 
Giles Gibbons
Founder and CEO
 
25 Gerrard Street, London, W1D 6JL
t: +44 (0) 20 7494 0565
f: +44 (0) 20 7479 4220