GB logo (black)

 Monthly e-bulletin
 

July, 2009 - Vol 2, Issue 6
In this issue
An individual approach
The car stays in the garage
Follow our new blog
Click here to check it out and let us know what you think.
 
Add a question to CCI
Have you just launched a new product, created a new campaign or just want to find out what concerned consumers are thinking?
 
Add some questions to next month's Concerned Consumer Index and get the answers you are looking for.
 
Questions can be added on any topic and at any time. We also have a number of sector focuses which are listed below.
 
Jul - Banks
Aug - Energy
Sept - Electricals
Oct - Clothing
 
Email david@goodbusiness.co.uk for more information.
About the Concerned Consumer Index
The Good Business 'Concerned Consumers Index' provides an accurate and up-to-date understanding of consumer opinion related to social, ethical and environmental issues.  
 
What issues do people really care about? Which companies do they think are responding to them best? What matters most to them? The Concerned Consumer Index will tell you. It acts as a regular bellwether of opinion, facilitating strategic decision-making in this ever-more important part of business life. 
 
It also includes a set of filter questions that identify 'Concerned
Consumers' - the 46% of the population that actively factor social and environmental issues into their purchase decisions. They're the proactive mainstream of ethical consumption. 
 
Click here to find out more from our website.
Join Our Mailing List!
Quick Links
GB white logo
 
 
The Times Logo
Greetings!
 
Car manufacturers want to talk about it (check out Fiat's latest),the Government wants you to scrap your car for it (although according to CCI this month only 1% of us have), and consumers want manufacturers to do more for it (61% of us want to see greater environmental commitment from car companies). It can't be denied that, for the car industry, the environment is the number one concern.

Could the UK Government be one of the key catalysts in helping the industry become more environmental? The Government has just launched the world's largest ever coordinated trial of environmentally friendly vehicles. The scheme aims to invest £25 million to accelerate the introduction of electric cars to the UK. Could we all be driving round in electric cars in 10 years' time? On present reckoning, only 8% of us think so.

In the meantime if the car industry (or in fact any other industry) is going to get the environmental message right it needs to resist making claims that don't quite add up. In a recent article in the FT it was reported that Advertising Standards Authority has received double the number of complaints about green claims than it did last year (now up to over 300). Consumers don't want the wool pulled over their eyes.

Maybe this is why industry leaders from the UK's top advertisers and their agencies convened on 24 June to start the process of developing a common language for the marketing of green credentials to consumers. The first meeting of the Marketing Society May Day Alliance aimed to establish guidelines that could pre-empt rulings currently being drawn up by the government. Watch this space (although if you need a little help in the meantime let us know!).

However, with all this focus on the environment (especially in the car industry), we must not lose sight of how business decisions affect individuals, especially in the current economic climate. Given the human scale involved in some of the changes that need to happen (General Motors' US manufacturing workforce is to shrink from 113,000 three years ago to just 38,000 by 2011) companies need to keep a close eye on their social impact. How companies deal with these issues is likely to be critical to future corporate reputations. Do it in a Honda way and perhaps you might positively contribute to your corporate reputation (Honda are the most respected car manufacturer in this month's CCI). Read more in our article below. 
 
Time to go and support Andy Murray now, but if you are not a tennis fan you can still read more on our new blog. Whether it is about Meat Free Mondays, the brutal nature of the childhood game of Monopoly, or 19 ways to save the planet you can find it all talked about at www.valuewithvalues.blogspot.com. Join in and let us know your thoughts.    

Next month we have Banks on the Concerned Consumer Index and given everything that has happened in the last 12 months it is going to be an interesting one. If you would like to see more data from this month's survey, or want to find out how to add your own questions to the next one, please email David on david@goodbusiness.co.uk.


Best wishes,
 
Giles signature

 
Giles Gibbons
Founder and CEO
 
An individual approach
 
By Giles Gibbons
 
The Times, 3 July 2009
 
No industry has suffered more in this recession than the car industry. So, surely, now is the time to put worries about social and environmental issues aside and focus on recovery. This is just about survival, right?

Honda workersWrong. The Government (and many NGOs) actually see the original lack of focus by the industry on many of these issues, particularly the environmental ones, as one of the main reasons why the industry is where it is.

And the only way the industry will receive the support that many manufacturers are calling for is for them to move faster towards more environmentally friendly models. They are being pushed in this direction (and in the case of GM are being given no choice about it) in any case: President Obama recently announced plans for all vehicles built in the US to average 35.5mpg by 2016, which will force car and truck makers to manufacture vehicles that are 30 per cent more efficient than current models.

The longer-term goal may be improved environmental performance but there is also a real need to focus on the social issues, too. The way they communicate the crisis to their staff (BA and Total take note), the way they keep the communities in which they manufacture on side and the way they keep existing customers as active supporters is critically important. 
Just look at the example set by Honda in the UK. Although now back working, through paycuts, reduced hours and partial closure, the company has managed to avoid numerous forced redundancies and have shown just how important people are in this equation (maybe this is one of the reasons that Honda is the most trusted car manufacturer in this month's Concerned Consumer Index).

Treating people as intelligent individuals, involving them in the process, providing transparency and showing that no one group is benefiting over and above another will help to ensure the sector can make it through to its medium-term goal of delivering low-carbon personalised transport.
 
 
The car stays in the garage

By Marcus Leroux 
 
The Times, 3 July 2009
 
Car in garageMore than two thirds of environmentally aware people have cut the number of trips they make by car, a poll for The Times has found.

Nearly 70 per cent of concerned consumers have reduced car use in the past year and the main reason for the switch to other forms of travel has changed from cost to factors such as better public transport, according to the annual Populus survey.

Only 35 per cent cited cost as the primary reason for cutting car journeys, compared with 47 per cent last year, when the high price of petrol was driving consumers off the road.
The proportion of respondents who said that they had reduced the number of trips was the same
In an indication that the Government's high-profile ride-to-work scheme is having an effect, 34 per cent said lifestyle changes were responsible for the reduction in trips - up four percentage points from last year. Improved public transport was given as the main reason by 7 per cent of respondents, compared with only 3 per cent last time.

The environment remains a prominent issue, with 14 per cent of concerned consumers saying it was the most important reason for cutting down on trips.

David Lourie, an analyst for Good Business, the ethical consultancy, said the findings demonstrated that the unprecedented price of oil last year may have fostered a long-term change in how people want to travel. "It is an opportunity for the Government to tap into this by presenting viable alternatives," he added.

Click here to read the full article.


25 Gerrard Street, London, W1D 6JL
t: +44 (0) 20 7494 0565
f: +44 (0) 20 7479 4220