While I was an executive at the best company I ever worked for, a half-dozen others and I attended a meeting with our CEO to discuss the company's financial performance. The numbers were grim. Each of us managers brought our own fears. We believed the as yet unarticulated objective of the meeting was to discuss significant cost reductions required to turn the business around. We expected the CEO would give direction on next steps. We members of his leadership team would be required to implement the decisions. One of our group made the inevitable suggestion to begin planning for a layoff. The idea drew a rebuke from the president. "If you think we're going to cut away at the most precious resources in the company (to improve financial performance), you're wrong", he said. "We'll sell our way out." Then, he added with a grin, "Besides, we'll have to lay ourselves off first".
The mood in the room began to change, from fear and dread, to a relaxed and good humored camaraderie. Within days, the leadership team had renewed strategic focus on strengthening marketing and sales strategies to propel the business to robust financial performance.
The CEO knew he could not depend on his team to creatively engineer solutions for increased company performance while fear, uncertainty and doubt prevailed. He used his sense of humor in a difficult moment as an invitation to those around him to back away from the insidious fear which crises create.
During my years at the company, I saw the CEO's behaviors, in tough times and good, reflect a healthy and balanced perspective about the business. He believed business had to be compelled by vision. It had to present challenge for learning and growth. It had to be fun. He often employed his well-developed sense of humor at surprising moments, and in self-deprecating ways, laughing at himself first. His corporate keynote speeches were sprinkled with bright and funny lines, often at his own expense. Once, in front of a group of anxious business partners, he broke an egg on his head to signify his acceptance of responsibility for a disappointing company decision. We had released a product which caused problems for partners and customers. The egg-break demonstration, from the stage at a large meeting, instantly turned the audiences' mood from dysphoria to euphoria. It demonstrated the company's authentic recommitment to quality and support.
We have long known that humor changes our biochemical state and provides healthy benefits. It reduces levels of stress hormones like cortisol, epinephrine and dopamine, and elevates health-enhancing hormones like endorphins. Laughter strengthens the immune system and counter acts the physical effects of stress.
If ever there was time for things to seem unfunny, it is now. Humor in worrisome times is a powerful antidote to the seductive call of anxiety. Apprehension saps imagination, creativity and clear thinking - critical elements needed to survive and thrive in troublesome times.
I suggest you try the following;
· Look for opportunities to be playful in the midst of challenging moments
· Enjoy the unexpected. Do this by preparing to be always surprised.
· Be willing to work with what's directly in front of you. Focus on now.
· Lighten up.
What happens is most likely supposed to happen. You might as well find some enjoyment, if only irony, in it.
I spent a few hours recently with a client, his top leaders and a brilliant consultant, engaged to assist in refining a business plan for a start up. I watched the consultant engage the group, including the founding executive, with enthusiasm, optimism and healthy doses of humor as he talked the group through the latest revision of his work. There's a lot on the line with this start up. The risk is high. The consultant knows this. It's reflected in the plan he's building. Understanding the tension in the room ("Is this thing really going to get off the ground"?), the consultant was positive and playful. Much of his humor included moments of self-ribbing as he searched his documentation for a detail, asking himself, "Just where did I put that?" His generous use of humor kept the meeting calm and focused. What I saw as a result was high learning and solid decision making by the group. The consultant's style created large spaces for intelligent decision making and left small spaces for worry and doubt.
Edwin Friedman says, "Leadership deals with emotional creatures." Our brain responds to emotions of fear, anxiety, surprise and joy. This truth invites us as leaders to use humor to create territory where the best work can be done.
Howard Hansen